Sr. Contact Center Media Engineer

Who You Are

• Strong sense of ownership, accountability, and business acumen

• Passion for your teams vision/mission & the entrepreneurial drive to make things happen

• M entor the team in growing and reaching their full potential

• Passion for designing modular systems using reusable components, SDKs, and robust APIs

• Collaborate, socialize, and drive cross-team technical initiatives

• Possess can-do attitude and strong work ethic. Act with empathy and humility

Must Have Skills

• 6+ years of experience in the contact center domain, specializing in call recording systems.

• Strong proficiency in C/C++

• Deep expertise in media transcoding, codec optimization (e.g., G.711, G.722, OPUS, AMR), and handling audio stream formats for VoIP communication

• Expertise in transcoding libraries and tools such as FFmpeg , GStreamer , and MediaCodec , including their optimization and customization

• Expertise in audio streams manipulation

• Deep understanding of media compression principles, bitrate optimization, and quality trade-offs to ensure efficient media delivery

• Familiarity with real-time communication protocols such as WebRTC, SIP, and RTP /SRTP for seamless integration with audio streams

• Advanced knowledge of packet capture, dissection and protocol decoding

• Experience in networking - DNS, DHCP, SSH, NAT, QoS, TCP/IP etc

• Strong coding skills with an eye for using the right algorithms and data structures

• Excellent troubleshooting, analytical and decision-making skills

• Disciplined approach to documentation

• Ability to lead, partner, and collaborate cross functionally across an engineering organization

• Bachelor s or master s degree in engineering, Computer Science or equivalent experience