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Uniphore Software Systems

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3.5

based on 86 Reviews

25 Uniphore Software Systems Jobs

Director - Delivery Management

Uniphore

3.5

based on 86 Reviews

15-20 years

Chennai, Bangalore / Bengaluru

1 vacancy

Director - Delivery Management

Uniphore Software Systems

posted 6hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Consulting Automation Testing Project Management MS Office Risk Management

+ 4 more

Job Description

Uniphore is one of the largest B2B AI-native companies decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description:

Role Overview

You are expected to have a strong technical background in contact centre technologies and should be able to take a consultative approach to addressing business needs, handle end to end technical discussions which could include aspects of Conversational AI & analytics, project infrastructure, APIs, integration, voice loggers, IVR etc.
Lead and manage the Delivery Managers to ensure timely and high-quality delivery across all regional projects.
Work closely with the regional leaders (Sales, Product and Engineering) to ensure optimal outcomes for our customers and partners.

Responsibilities

Work with business and customer stakeholders to define project objectives and requirements.

Develop, clarify and manage the scope of the project, defining project deliverables and achieving targeted outcomes.

Collaborate with stakeholders to derive functional and non-functional requirements.

Design analytical solution clients problems, prepare technical documents, identify data requirements, deliver results in a time-bound fashion in collaboration with direct and indirect teams.

Develop, maintain, and distribute (as appropriate) standard project management deliverables for the successful launch of new projects, including: implementation plan, project schedule, project budget and variances, issues & action items log, meeting minutes, risks assessment, project status presentations and contingencies.

Contribute to best practices, methodologies, processes, tools, etc., which will enable a consistent and efficient service delivery of Uniphore Products to customers.

Managing internal and external stakeholders, subcontractor partners and project team members and ensuring the accuracy of project data in internal tools and systems.

Present results to customers stakeholders through insightful recommendations.

Client Relationship Management: Build deep client relationship, network & be a thought partner. Anticipate business problems and deliver par excellence.

Key KPIs - CSAT, ROI, on time, on budget, margin, risks management, customer dependencies, escalation management.

Career Experience & Expectations

15+ years of experience in project/program management, account management, professional services, consulting or other direct customer facing/engagement roles for large enterprise customers.

Professional PM certification include plausible PMP, Prince2, ITIL, Agile, SCRUM or equivalent.

Solid experience on process controls, quality metrics, LEAN, Six Sigma, etc.

Experience of working on contact centre technologies.

Should be able to handle multiple projects at any given time.

Possess strong foundation and understanding on data analysis.

Demonstrate strong analytical and storytelling skills and the ability to present results/outputs in business language.

Knowledge of software tools required (e.g., MS Office, statistics packages, etc.)

Demonstrated understanding of Project Management processes, strategies and methods

Experience in Mentoring, coaching and developing rising talent in the technology department.

Excellent time management and organizational skills and experience in establishing guidelines in these areas for others.

Strong sense of personal accountability regarding decision making

Experience working in a high-level collaborative environment and promoting a teamwork environment.

Managerial experience applying analytical thinking and problem-solving skills.

Ability to predict challenges and seek to proactively head-off obstacles.

Strong written and verbal skills including presentation and social abilities.

Ability to handle multiple tasks and work toward long-term goals.

Demonstrated excellent communication skills, both written and spoken, as well as being able to explain complex technical concepts.

Travel appropriately 50% of the time to customer sites.

Mandatory Skills

Project Management, Negotiation, Scheduling, Risk Management, Contract Management, Business Finance, Communication Skills, Task Management & Quality Management.