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Senior Technical Writer
Uniphore Software Systems
posted 12d ago
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Flexible timing
Key skills for the job
Job Description
Uniphore is one of the largest B2B AI-native companies decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Uniphore is an Enterprise-class, AI-native company with a purpose to transform everything that impacts modern organizations, and to propel the planet s most engaging customer and employee experiences
As a Technical Writer you own the end-user and technical documentation for a set of AI-based applications and platform components. You are working closely with Product Managers, Product Engineers, and other stakeholders around the globe to create and maintain world class technical documentation across Uniphore s portfolio of products.
Responsibilities
- Produce and maintain comprehensive technical documents such as user guides, API references, and system operation guides for Uniphores AI-driven products.
- Work closely with cross-functional teams, AI and SW engineers, product managers, and UX/UI designers, to gather detailed information and ensure the accuracy of technical content.
- Work with in-house content management systems to organize, manage and publish all technical content.
- Develop detailed guides for platform components, including data pipelines, model lifecycle management, APIs, and system integrations.
- Create supplementary materials such as tutorials, FAQs, training guides, and demos to facilitate user understanding and effective interaction with Uniphores AI tools and platforms.
- Collect and incorporate feedback from users and stakeholders to continuously enhance documentation quality and usability.
- Stay informed about the latest trends and advancements in AI and technical writing to ensure documentation reflects current best practices and technological developments.
Requirements:
- Excellent English written and verbal communication skills
- Experience document ing e nterprise software
- Bachelor s degree in English, communications, business, computer science, or a relevant technical field
- Strong interpersonal skills, a positive attitude and ability to thrive in a fast-paced dynamic environment.
- At least 4 years of professional experience as a technical writer, preferably for enterprise software platforms and applications
- Familiarity with cloud-based authoring and content management methods and tools.
Plus :
- Experience working with generative AI tools for organizing and authoring technical content
- H ands-on working knowledge of Paligo , Confluence and JIRA
Location preference:
For more information on how Uniphore uses AI to unify and humanize every enterprise experience, please visit www.uniphore.com.
Employment Type: Full Time, Permanent
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based on 90 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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