Application Support Analyst (JDA/ Blue Yonder) in Pune, Early Joiners

We are hiring for Senior Application Support Analyst in Pune

Job Role: Senior Application Support Analyst

• Support of Multiple Logistics Systems. (Warehouse Management Systems, Repair workshop systems, Transport Management Systems)
  ● Triage of Incidents and manage through to adhere to SLAs .
  ● Using application knowledge to resolve Incidents.
  ● Learning new systems and skills to best support the Business and operational teams.
  ● Proactive Monitoring and Alerting.
  • Driving the resolution of the incidents received to avoid any SLA breaches
  • Reporting on the daily, weekly and monthly incidents and service requests received and resolved
  • To provide analysis on the incidents to understand the root causes and potential fixes to avoid repeat issues
  • The management of and addition to training documentation

Essential
● 4+ years working within an IT Application Support Team or strong background in other IT areas.
● Work experience with Warehouse Systems / Logistics Systems (any)
● Knowledge of help desk/incident management tools.
● Knowledge of Oracle SQL to be able to query and investigate database issues. ● Knowledge of Linux Operating system and commands
● JDA/ Blue Yonder Warehouse Management system (WMS) experience with Dispatcher
● Business knowledge of Logistics processes