Driver Operations Manager

You would be responsible for the entire life cycle management of drivers for the city - from onboarding to exit.

Responsibility

Be the best bridge between driver-partners and Uncle Delivery, responsible for all sorts of communication with driver-partners.

Coordinate with the marketing team to set and implement social media and communication campaign, and be a representative of the company to maintain communication with our partners.

Organize and participate in events to build loyalty, community and promote brand awareness.

Lead various onboarding funnels - BD, digital and improve conversion % across all channels.

Lead the driver operations team to acquire, manage and retain drivers. Find out various alternative acquisition channels and ensure there is enough supply available to meet the targtes of the city.

Demonstrate effective multi project handling skills.

Anticipate high demand phases and plan driver availability accordingly.

Anticipate process issues and proactively escalate/suggest solutions.

Identify the training requirements for teams/drivers and organize/coordinate with marketing to arrange in-house or digital training programs for teams/drivers.

What We Seek

Must be curious, proactive and have solution oriented approach

Must want to tell an impactful story with analysis and smart data visualization, not just a number crunch.

Minimum bachelors degree.

5 years experience in driver operations in a team management role

Analytical & Problem solving skills.

Proficient in Advanced Excel and Google Sheets.

Excellent communication, presentation and interpersonal skills.

Should have led in-house and BD teams and has a strong understanding of the local driver community.