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Reservation Manager
Umed Bhawan Palace
posted 1mon ago
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Key skills for the job
Job Description
Key Responsibilities:
Welcome Guests:
Greet and check-in/out guests courteously to ensure a hospitable experience.
Greet and check-in/out guests courteously to ensure a hospitable experience.
Adaptability:
Flexibly adapt to shift changes to meet business requirements.
Flexibly adapt to shift changes to meet business requirements.
Reservation Management:
Accurately manage reservations, cancellations, and modifications.
Accurately manage reservations, cancellations, and modifications.
Guest Communication:
Respond promptly to inquiries, provide information, and arrange itineraries.
Respond promptly to inquiries, provide information, and arrange itineraries.
Payment Processing:
Securely process payments and maintain precise billing records.
Securely process payments and maintain precise billing records.
Coordination:
Coordinate with housekeeping and maintenance for guest requests and issue resolution.
Coordinate with housekeeping and maintenance for guest requests and issue resolution.
Complaint Resolution:
Professionally handle guest complaints, escalating when necessary for resolution.
Professionally handle guest complaints, escalating when necessary for resolution.
Record Keeping:
Maintain accurate guest records and keep the front desk area organized.
Maintain accurate guest records and keep the front desk area organized.
Guest Registration:
Efficiently register guests, assign rooms, and manage special requests.
Efficiently register guests, assign rooms, and manage special requests.
Pre-registration Support:
Assist with pre-registration and room blocking for streamlined check-in procedures.
Assist with pre-registration and room blocking for streamlined check-in procedures.
Room Management:
Monitor and manage room availability and statuses effectively.
Monitor and manage room availability and statuses effectively.
Sales Focus:
Utilize sales-oriented approaches to promote hotel services and enhance guest experiences.
Utilize sales-oriented approaches to promote hotel services and enhance guest experiences.
Knowledge:
Possess comprehensive knowledge of hotel facilities, services, and local attractions.
Possess comprehensive knowledge of hotel facilities, services, and local attractions.
Room Status Coordination:
Coordinate room status updates with housekeeping, ensuring smooth check-in/out processes.
Coordinate room status updates with housekeeping, ensuring smooth check-in/out processes.
Reservation Handling:
Manage reservations proficiently, including same-day bookings and cancellations.
Manage reservations proficiently, including same-day bookings and cancellations.
Security Oversight:
Ensure security of guest room keys and oversee safe deposit box access.
Ensure security of guest room keys and oversee safe deposit box access.
Equipment Proficiency:
Operate front office equipment such as computers and phones proficiently.
Operate front office equipment such as computers and phones proficiently.
Check-out Assistance:
Facilitate guest check-out processes accurately and provide necessary assistance.
Facilitate guest check-out processes accurately and provide necessary assistance.
Cashier Duties:
Perform cashier duties, including posting charges and processing payments.
Perform cashier duties, including posting charges and processing payments.
Collaboration:
Collaborate with housekeeping to maintain up-to-date room status reports and manage maintenance requests.
Collaborate with housekeeping to maintain up-to-date room status reports and manage maintenance requests.
Telephone Etiquette:
Use proper telephone etiquette when handling incoming calls and assisting guests.
Use proper telephone etiquette when handling incoming calls and assisting guests.
Communication:
Effectively communicate guest messages, mail, and hotel services both to guests, and other departments within the organization.
Effectively communicate guest messages, mail, and hotel services both to guests, and other departments within the organization.
Daily Updates:
Stay informed about daily activities and meetings through pass-on logs and bulletin board updates.
Stay informed about daily activities and meetings through pass-on logs and bulletin board updates.
Incident Reporting:
Promptly report incidents or guest requests to management for appropriate action.
Promptly report incidents or guest requests to management for appropriate action.
Safety Procedures:
Adhere to safety and emergency procedures to ensure guest and staff safety.
Adhere to safety and emergency procedures to ensure guest and staff safety.
Qualifications:
Bachelor s in Hotel Management from a recognized institute
Preferably with working experience in the hospitality industry
Proficiency in English and Hindi (both written and spoken)
Basic computer skills, including familiarity with MS Office and hotel management software
Excellent communication and interpersonal skills
Strong customer service orientation
High attention to detail, strong organizational skills, and a positive team player attitude.
Ability to handle multiple tasks and work under pressure
Willingness to work flexible hours and rotational shifts as required.
Employment Type: Full Time, Permanent
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