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Service Engineer
Ultraautosonic LLP
posted 1d ago
Job Role Insights
Key skills for the job
Job Description
Skills:.
Servicing, Repairing, Testing, Installation, Responding to customer queries, Resolve technical issues,
About The
Role :
For Service Engineer
Manage Incoming phone calls. Giving the right pitch to the potential customers, so they end up buying the
product or availing the services. Responding to customer queries, complaints, and requests via phone, email,
chat or by visit. Assisting customers with product setup and resolving any technical issues
they might experience. Informing customers about specialized product functionalities and features. Following up with customers to ensure that reported technical difficulties have
been resolved. Troubleshooting, analysing, and reporting product errors, failures, or
malfunctions to management. Making products and services reports by collecting and analysing the
information provided by the customers. Provide accurate, valid and complete information by using the right
methods/tools
Assisting customers with product setup and resolving any technical issues they
might experience. Keeping a detailed record of client data, including useful comments, as well as
positive or negative feedback. Analysing customer feedback and advising management on areas of improvement. Maintaining client accounts and updating billing information as needed. Show more Show less
Servicing, Repairing, Testing, Installation, Responding to customer queries, Resolve technical issues,
About The
Role :
For Service Engineer
Manage Incoming phone calls.
product or availing the services.
chat or by visit.
they might experience.
been resolved.
malfunctions to management.
information provided by the customers.
methods/tools
Assisting customers with product setup and resolving any technical issues they
might experience.
positive or negative feedback.
Employment Type: Full Time, Permanent
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