Service Engineer

Skills:.
Servicing, Repairing, Testing, Installation, Responding to customer queries, Resolve technical issues,.
About The Role : For Service Engineer.
Manage Incoming phone calls..
Giving the right pitch to the potential customers, so they end up buying the.
product or availing the services..
Responding to customer queries, complaints, and requests via phone, email,.
chat or by visit..
Assisting customers with product setup and resolving any technical issues.
they might experience..
Informing customers about specialized product functionalities and features..
Following up with customers to ensure that reported technical difficulties have.
been resolved..
Troubleshooting, analysing, and reporting product errors, failures, or.
malfunctions to management..
Making products and services reports by collecting and analysing the.
information provided by the customers..
Provide accurate, valid and complete information by using the right.
methods/tools.
Assisting customers with product setup and resolving any technical issues they.
might experience..
Keeping a detailed record of client data, including useful comments, as well as.
positive or negative feedback..
Analysing customer feedback and advising management on areas of improvement..
Maintaining client accounts and updating billing information as needed..