Customer Renewals Representative II

Duties and Responsibilities:
Eliminate churn before and at the point of renewal while fostering the success, growth, and expansion of each customer account
Manage and negotiate all existing renewal contracts for the assigned territory of customer accounts. This includes executing new renewal contracts for signature by the client and focusing on long-term, multiyear renewals
Utilize a renewal approach and contract structure that is built to encompass long-term needs and incorporate anticipated changes in organizational strategy
Ensure their customers' success by coordinating internal resources across departments, presenting the best customer experience possible, and solidifying future growth of their accounts
Maintain renewals pipeline and activity records in corporate CRM (Salesforce.com) to keep track of renewals and provide insights into customer behavior and needs
Ultimately, the representative's success will be measured by their ability to retain revenue, increase renewal rates, and partner with internal teams to ensure customer success, resulting in the company's continued growthThe Customer Renewals Representative II is responsible for working with customers to ensure they successfully use the company's products and achieve the highest possible renewal rates and revenue retention within a customer set that typically generates $10M to $20M in total recurring revenue and individual customers with less than $50k in recurring revenue per account. The role's main objective is to retain revenue at the highest rate possible while partnering with customers and internal teams like Customer Success and Sales to ensure their success.

Basic Qualifications:
At least 1 year of professional work experience in a customer renewal environment
Experience with MS Excel
Experience with Salesforce
Proven negotiation skills with customers
Preferred Qualifications:
Bachelors degree
Experience in HR and Payroll application-oriented software and or systems
Strong analytical skills