Implementation Representative II

Job Summary:
The Electronic Data Interchange (EDI) Specialist will be part of the ReadyBenefits, powered by UKG, team.

This role is responsible for technical and configuration support for our customers EDI integrations. They will oversee all technical tasks for multiple customers.

Duties and Responsibilities:
Complete the following technical recurring tasks for multiple customers:
Monitor connectivity and production errors
Ensure file delivery and integration up time
Customer ad-hoc requests as needed
Troubleshoot connections and file delivery issues
Research and resolve system errors and draft a root-cause analysis
Interpret benefit plan documents and understand the system configuration/setup implications of the plan design requirements
Manage open enrollment activities including file deliveries and census files
Follow department protocols and Standard Operating Procedures (SOPs)
Track time spend on tasks/activities
Identify process improvement opportunities based on current workflows in the department

Required Qualifications:
Working knowledge of EDI support and employee life-cycle U.S. Benefits Administration, related regulations, ERISA guidelines, and HIPAA Compliance
1-3 years technical experience with EDI support on Benefit Administration Software and/or other HCM Benefits Administration technology solutions.
Proven ability to handle multiple projects while consistently meeting deadlines
Proficient in English, both verbal and written
Proficient using Microsoft Office suite (Excel, Word, PowerPoint, etc.)
Ability to work 6:30pm 3:30am IST to align to customers working hours
Preferred Qualifications:
PlanSource/Benefits Prime experience
Bachelor's degree and equivalent work experience.