Principal Technical Writer

The Performance Support Learning Design Team is seeking a highly skilled Principal Technical Writer to join our team.

The ideal candidate will be proficient in the English language and must have a strong background in technical documentation with a keen ability to translate complex technical concepts into clear, concise, and user-friendly content. This role will collaborate with various departments to create comprehensive documentation that supports our products and services.

In this role, you will:
Write multi-purpose, technical content for a variety of end-deliverables, including release notes, online help, PowerPoint slides, job aids, user guides, and additional deliverables as appropriate.
Support deadline-driven software release cycles and create documentation from technical specifications or knowledge-transfer sessions with Product Managers or Business Analysts.
Maintain documentation as new enhancements are released to improve existing functionality.
Work with developers and product managers to understand the functionality of the product.
Work with stakeholders and editors to draft and revise content.
Collect feedback and metrics from end-users, when possible, to maintain and direct the creation of new materials.
Provide feedback on user interface text and error messages in the product, as requested.
Analyze user consumption metrics to improve content findability and maintenance strategies.
Solve a range of complex learning problems/projects and feature adoption/promotion challenges with technical writing deliverables.

Qualifications:
Bachelor's degree in Technical Writing, Communications, English, Computer Science, or a related field.
A minimum of 5 years of experience as a Technical Writer, preferably with at least 2 years in a senior or lead role.
Strong understanding of technical concepts and the ability to communicate them effectively.
Excellent writing, editing, and proofreading skills.
Proficiency with documentation tools such as Heretto, Adobe FrameMaker, or similar software.
Knowledge of content management systems and version control systems.
Ability to work independently and manage multiple projects simultaneously.
Strong attention to detail and organizational skills.

Preferred Skills:
Familiarity with markup languages such as HTML, XML, or Markdown.
Basic understanding of programming languages and software development.
Experience with Agile development methodologies is a plus.