Implementation Representative II

Duties and Responsibilities:
Complete the following technical recurring tasks for multiple customers:
Monitor connectivity and production errors
Ensure file delivery and integration up time
Customer ad-hoc requests as needed
Troubleshoot connections and file delivery issues
Research and resolve system errors and draft a root-cause analysis
Interpret benefit plan documents and understand the system configuration/setup implications of the plan design requirements
Manage open enrollment activities including file deliveries and census files
Follow department protocols and Standard Operating Procedures (SOPs)
Track time spend on tasks/activities
Identify process improvement opportunities based on current workflows in the department

Qualifications

Required Qualifications:

Bachelor's degree (BCA/B.COM/BCS/BSc IT)
Working knowledge of employee life-cycle U.S. Benefits Administration, related regulations, ERISA guidelines, and HIPAA Compliance
3+ years technical experience with Benefit Administration Software and/or other HCM Benefits Administration technology solutions.
Proven ability to handle multiple projects while consistently meeting deadlines
Proficient in English, both verbal and written
Proficient using Microsoft Office suite (Excel, Word, PowerPoint, etc.)
Ability to work 5:30pm 2:30am IST to align to customers working hours

Preferred Qualifications:

PlanSource/Benefits Prime experience