UK Realty - Manager - Presales (8-12 yrs)

Location: Andheri.

Job description for Presales Manager:

- Monitoring the Overall Productivity of the Pre-sales Team.

- Generating daily, weekly and monthly reports to the Management.

- Ensuring Team Performances.

- Overseeing the overall Pre-sales Operations.

- Handling inbound calls and making outbound calls as per the guidelines of the organization in case of a shortfall by the Team members.

- Capturing leads, qualifying them and then routing such leads to sales for effective closure.

- Responsible to ensure a call conversion to a Site Visit.

- Maintaining a track record of Daily inbound and outbound calls to be made to customers, as required during an online campaign / increased traffic of leads.

- Arranging Client Appointments with Sales.

- Managers at on-site locations.

- Understanding competitors to understand their project offerings.

- Interacting with the Marketing teams for measuring the effectiveness of each promotional activity.

- Interacting with the Sales & Marketing teams on behalf of the Contact Centre for maximum filtration of leads received for better sales conversion.

- Extensive co-ordination with various support teams across to ensure complete & satisfactory resolutions in order to achieve customer delight.

- Act as a coach for new executive officers & motivating them to meet and over achieve their targets.

- Preparing Databases for marketing campaigns.

- Sending Marketing E-mailers and SMS to the clients as per campaign.

- Preparing Client Data from the overall database for Lead Harvesting.

- Ensuring highest level of sincerity, integrity and honesty while dealing with customers.

- Adherence to Audit and Compliance norms.

- Preferred Exposure to Calling Software Like selldo.