Add office photos
All Filters
119 Ujjivan Financial Services Jobs
Cluster Manager-Collections Micro Banking
3-7 years
Pondicherry / Puducherry, Vaikom, Davanagere + 11 more
1 vacancy
Cluster Manager-Collections Micro Banking
Ujjivan Financial Services
posted 2mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business/ Financials
- Monitor receivables and collections and provide updates of receivables with appropriate details
- Follow up with Branch staff and Field Collection staff to monitor & track status of collections
- Need to identify area/customers where they can issue legal notices such as Lokadalat, Conciliation, LRN, Sec 138 etc.
- Need to manage team size of 10 to 15 Collection officers.
- Need to ensure proper use of tools and software at field.
- Ensure proper update of collection and feedback in collection software.
- Ensure maximum number of accounts is collected through follow ups and other defined communication techniques
- Engage in conducting field investigations and collecting delinquent accounts
- Work on Critical cases, getting it recovered from the customers.
- Trace out of absconded default customers and initiate recovery process
- Analyze and solve problems on a daily basis and keep track of all doings for future references
- Co-ordinate with tele-calling team to ensure an effective tele-calling process for effective collection follow ups & recoveries.
- Write-off of Nominee recovery cases, which are not recoverable even after taking all the efforts; run Write-Off recovery programs with involvement of relevant departments
Customer
- Establish contact with customers and execute advanced loss prevention activities (i.e. skip tracing, settlement process)
- Field visits to default clients in view of collections and to study the repayment behavior of delinquent clients. Prepare a potential course of action to reduce the risk of uncollectible dues.
- Maintain fair collection practices while dealing with customers and ensuring that the team follows the same
Internal Process
- Team management -monitoring and supervision of activities of the allotted team
- Identify accounts requiring legal action and provide same details to collection manager.
- Need to ensure through the team responsible for administrative work related to collection such as updating delinquent account history, updating change of customers' information, providing and maintaining MIS report, reviewing of collection feedback on daily, Weekly & Monthly basis, etc.
- Analyze delinquent accounts and prepare reports on high risk accounts and report the same
- Need to Guide the field collection team with regard their performance/target/balance to do and DRR
- Ensure timely recruitment based on work allotment & effectively allocate resources to achieve the desired goals
- Identify early warning signals and aid the branches & field collection team in managing efficient loan portfolio.
- Manage bad debt write off in accordance with the Collection Policy
- Ensure timely issuance of company notices to chronic defaulters as defined in the collections policy through credit team/Legal team and ensure regular follow ups by accountable staff at various levels
- Ensure usage of collection software Pro-collect in every day collections and enable feedback mechanism in Pro-collect which is mandatory.
Innovation & Learning
- Need to train the team & branch staffs time to time on Collection Management/upgrading the Skills etc. Build a strong field collections team with clear objectives
- Manage daily activities of the team.
- Ensure that you and team are up to date on all relevant circulars and all products/services offered in the Branches.
- Ensure adherence to training man-days/ mandatory training programs for self and team.
- Ensure coordination between different teams, to build a collaborative spirit and shared sense of purpose.
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
Read full job descriptionPrepare for Collections Manager roles with real interview advice
People are getting interviews at Ujjivan Financial Services through
People are getting interviews through
(based on 4 Ujjivan Financial Services interviews)
Job Portal
Referral
Walkin
50%
25%
25%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Ujjivan Financial Services are saying
Collections Manager salary at Ujjivan Financial Services
reported by
3
employees
with 5-6
years exp.
₹4
L/yr - ₹4.5
L/yr
24%
less
than the average Collections Manager Salary in India
View more details
What Ujjivan Financial Services employees are saying about work life
based on 302 employees
Strict timing
Monday to Saturday
Within city
Day Shift
Ujjivan Financial Services Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Team Outings 
Education Assistance 
Compare Ujjivan Financial Services with
TCS
Compare
Accenture
Compare
Cognizant
Compare
Wipro
Compare
Capgemini
Compare
HDFC Bank
Compare
ICICI Bank
Compare
Infosys
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
Reliance Retail
Compare
IBM
Compare
iEnergizer
Compare
HDB Financial Services
Compare
Similar Jobs for you
Cluster Manager-Collections Micro Banking
3-7 Yrs
Pondicherry / Puducherry, Vaikom, Davanagere +11 more
Financial Inclusion Officer
1-3 Yrs
Ghaziabad, Bulandshahr, New Delhi +2 more
Share an Interview