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119 Ujjivan Financial Services Jobs
Cluster Manager-Collections Micro Banking
3-7 years
Pondicherry / Puducherry, Vaikom, Davanagere + 11 more
1 vacancy
Cluster Manager-Collections Micro Banking
Ujjivan Financial Services
posted 5mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- KEY DUTIES & RESPONSIBILITIES OF THE ROLE
- Monitor receivables and collections and provide updates of receivables with appropriate details
- Follow up with Branch staff and Field Collection staff to monitor & track status of collections
- Need to identify area/customers where they can issue legal notices such as Lokadalat, Conciliation, LRN, Sec 138 etc.
- Need to manage team size of 10 to 15 Collection officers.
- Need to ensure proper use of tools and software at field.
- Ensure proper update of collection and feedback in collection software.
- Ensure maximum number of accounts is collected through follow ups and other defined communication techniques
- Engage in conducting field investigations and collecting delinquent accounts
- Work on Critical cases, getting it recovered from the customers.
- Trace out of absconded default customers and initiate recovery process
- Analyze and solve problems on a daily basis and keep track of all doings for future references
- Co-ordinate with tele-calling team to ensure an effective tele-calling process for effective collection follow ups & recoveries.
- Write-off of Nominee recovery cases, which are not recoverable even after taking all the efforts; run Write-Off recovery programs with involvement of relevant departments
- Establish contact with customers and execute advanced loss prevention activities (i.e. skip tracing, settlement process)
- Field visits to default clients in view of collections and to study the repayment behavior of delinquent clients. Prepare a potential course of action to reduce the risk of uncollectible dues.
- Maintain fair collection practices while dealing with customers and ensuring that the team follows the same
- Team management -monitoring and supervision of activities of the allotted team
- Identify accounts requiring legal action and provide same details to collection manager.
- Need to ensure through the team responsible for administrative work related to collection such as updating delinquent account history, updating change of customers' information, providing and maintaining MIS report, reviewing of collection feedback on daily, Weekly & Monthly basis, etc.
- Analyze delinquent accounts and prepare reports on high risk accounts and report the same
- Need to Guide the field collection team with regard their performance/target/balance to do and DRR
- Ensure timely recruitment based on work allotment & effectively allocate resources to achieve the desired goals
- Identify early warning signals and aid the branches & field collection team in managing efficient loan portfolio.
- Manage bad debt write off in accordance with the Collection Policy
- Ensure timely issuance of company notices to chronic defaulters as defined in the collections policy through credit team/Legal team and ensure regular follow ups by accountable staff at various levels
- Ensure usage of collection software Pro-collect in every day collections and enable feedback mechanism in Pro-collect which is mandatory.
- Need to train the team & branch staffs time to time on Collection Management/upgrading the Skills etc. Build a strong field collections team with clear objectives
- Manage daily activities of the team.
- Ensure that you and team are up to date on all relevant circulars and all products/services offered in the Branches.
- Ensure adherence to training man-days/ mandatory training programs for self and team.
- Ensure coordination between different teams, to build a collaborative spirit and shared sense of purpose.
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
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Ujjivan Financial Services Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Team Outings 
Education Assistance 
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