Program Manager, Tech I

• Build strong relationships with cross-functional team members and work collaboratively with key stakeholders to deliver on the following:

Operational Efficiency

1. Identify gaps and risks to the organization and operational efficiencies. Create programs, processes, and policies to drive improvements. Monitor, evaluate, and continuously improve the organization by being a trusted advisor, facilitator, and creative problem solver. Implement continuous improvements to the organization and the program management process

Execution

1. Drive the execution of operational programs, projects, and initiatives. Handle issue escalations and proactively remove obstacles to drive momentum and progress
2. Set and scale new pilot projects, write detailed SOPs for the vendor teams, identify process challenges along with tool improvements
3. Financial and Headcount Management
4. Ensure organizational spending aligns with budget and priorities

Communication

1. Lead the communications strategy for your programs. Ensure information flows clearly and efficiently to enable teams
2. Build strong partnerships with Product, Engineering, and Data Science teams and represent GSS in cross-team meetings/reviews

Insights

1. Identify data based opportunities to improve process and customer experience

1. Experience managing programs in 2D and 3D LiDAR annotations, object detection, semantic segmentation, polyline, and polygon annotation
2. Ideate and drive programs aimed at driving efficiencies for GSS
3. Facilitate and drive high-impact initiatives to improve process quality and the customer experience
4. Collaborate with key stakeholders for scoping and prioritizing project activities based on the business impact and team OKRs
5. Turn analyzed data into actionable deliverables for the product, support, and operational improvements
6. Work with vendor teams to execute ideas and deliver continuous improvement of programs
7. Interface with tech leads and engineers to estimate efforts, define milestones, track progress, resolve dependencies, evaluate risks and communicate status to project stakeholders
8. Ability to work with engineer/product/ internal teams to deliver tool/tech solutions that will drive long term improvements in operational efficiency
9. Communicate plans, insights, data, and results to project stakeholders
10. Share frameworks, tools, best practices that improve the delivery of projects with focus on reusability and standardization
11. Design experiments and interpret the results to draw detailed and actionable conclusions
12. Present findings to senior management to guide business decisions
13. Track, analyze, and report data patterns and trends associated with the programs you own

1. Worked at a high-paced, fast-growing tech startup, large tech company, or has a consulting background
2. Analytics background. You have collected, structured and analyzed data to drive key insights