Manager, Program Management, Tech

The GSS Quality Assurance team drives the Quality Assurance strategy for various Uber product areas. We conceptualize & launch new strategic initiatives, build & scale new testing capabilities, and own the overall test suite management for different product lines at Uber. We are strategic partners for engineering, product management, product operations, and technical program management teams, running programs that contribute to frictionless experiences for Uber users.

We seek a Manager to lead a team of Program Managers responsible for leading the development, implementation, and continuous improvement of product testing strategies across all Uber products and partner companies. You will oversee large-scale, fast-paced programs to meet key performance indicators (KPIs) for delivery standards while driving continuous innovation by applying advanced frameworks and data-driven methodologies.

----   What You Will Do ----

1. Manage a team of Program Managers and Associate Program Specialists.
2. Team Management: Mentor and develop junior Program Managers for leadership roles. Manages performance and fosters collaboration. Set clear expectations and provide feedback.
3. Own large to medium-sized programs end-to-end.
4. Program Leadership: Defines program scope, OKRs, and KPIs. Ensures alignment with stakeholder objectives.
5. Own and drive the implementation of new operational processes and strategic initiatives from ideation to execution, including redefining strategy, collaborating with vendor partners, and ensuring minimal impact on key business KPIs
6. Cross-functional Collaboration: Lead and coordinate cross-functional teams across ops, engineering, product, sourcing, sales, marketing, and other relevant departments.
7. Lead the design, development, and execution of product testing frameworks to ensure all Uber products and partner services meet the highest functional, usability, and performance testing standards.
8. Develop long-term strategies for continuous improvement in user experience, focusing on reducing bugs, enhancing usability, and optimizing performance.
9. Establish and monitor a robust operational risk management program to ensure that testing processes align with business risks and quality control standards.
10. Work closely with product teams, engineering, and partner organizations to support the rapid development of features and solutions, translating product requirements into clear and actionable testing specifications.
11. Foster a culture of continuous learning, agility, and innovation within the quality team, encouraging the adoption of new tools, methodologies, and best practices.

----   What You Will Need ----

1. 10+ years of proven track record in operations, program management, quality assurance, or a related field.
2. 4+ years of people management experience in a fast-paced technology organization
3. Strong problem-solving skills, with the ability to tackle both structured and ambiguous challenges while maintaining focus on business goals and user outcomes.
4. Excellent communication skills, capable of influencing senior leaders and aligning diverse teams
5. Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action.
6. Customer-centric mindset, with a demonstrated ability to simplify complex product challenges and recommend solutions that address user pain points.

----   Preferred Qualifications ----

1. Experience working in a large customer service setup is a plus.
2. Expertise in quality assurance methodologies, such as functional, regression, and usability testing, with experience in manual and automated testing practices, will be an advantage.
3. Skilled in synthesizing information quickly to distill key takeaways and weave insights into a compelling story that clarifies and inspires.
4. Hands-on experience with AI/ML projects and P&L management is a bonus.