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Sr Application Engineer - ServiceNow Platform Engineer
Uber
·
8-13 years
Bangalore / Bengaluru
1 vacancy
Sr Application Engineer - ServiceNow Platform Engineer
Uber
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Sr. Engineer on the ServiceNow Platform, you will be at the forefront of designing, developing, and maintaining the system architecture within Uber s ServiceNow environment. This includes seamless integrations with other systems. You will lead efforts on the platform foundations including integrations and frameworks for CICD, alerting, monitoring and observability.
---- What the Candidate Will Do ----
- Provide technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.
- Guides ServiceNow Platform design, including considerations for integration and performance
- Design and architect ServiceNow solutions that align with business needs and industry best practices, with a strong focus on service management, workflow automation, and user experience
- Lead the design and development of complex solutions and integrations between ServiceNow and other enterprise platforms
- Define process and SOPs for steady state work to be transitioned to L1 support (operations team)
- Defines, guides, and supports the execution of your technical governance processes
- Assists in developing standards and practices for maintaining the health of the ServiceNow platform
- Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption
- Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices
- Guides ServiceNow Platform design, including considerations for integration and performance
- Assesses architecture and solution designs to support your objectives including alignment with ServiceNow implementation best practices
- Offers guidance on prototyping and accelerating time from design to deployment
- Provides technical guidance in platform development and platform- wide solutions
- Advises on configuration and coding standards
- Supports remediation of configurations not aligned to ServiceNow best practices
- Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow HealthScan
---- Basic Qualifications ----
- Bachelors degree or equivalent combination of education and experience.
- 8+ years of ServiceNow design and development experience (Must have).
- Must have hands-on development experience on the ServiceNow platform including customization of applications (ITSM, custom apps, HR, IRM & SAM). Experience in other applications such as HAM, CSM, etc would be plus.
- Experience developing ServiceNow solutions and technical design documents from business requirements.
- Experience working with and managing vendor resources for operations and managed services.
- Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API)
- Ability to provide technical governance and design leadership across multiple areas of the ServiceNow platform, including: functionality, data modelling (CSDM) , developer APIs, development tools, Platform analytics
- Experience in developing and maintaining architectural roadmaps ensuring a balance between product features and the platform s health is maintained.
- Ability to support and coach developers and administrators as required. Serve as a point of escalation on critical and complex incident troubleshooting.
- Experience with defining and implementing ServiceNow/Cloud observability using AI powered workflows and platform integrations
- Experience with Agentic AI workflows
---- Preferred Qualifications ----
ServiceNow CICD, DevOps experience
Experience with ServiceNow Observability
Experience working with Managed Services for operations
Employment Type: Full Time, Permanent
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based on 830 employees
Flexible timing
Monday to Friday
Within city
Day Shift
Uber Benefits
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