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67 Uber Jobs
Learning Program Delivery Lead - APAC
Uber
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Develop and execute the APAC Learning & Development delivery strategy in alignment with Uber s business goals and priorities.
- Oversee learning delivery responsibilities across Centers of Excellence (COEs) and Business Process Outsourcing (BPO) partners.
Stakeholder Engagement and Management:
- Build and leverage industry-standard tools and frameworks to identify, engage, and effectively manage stakeholders across Uber s network and channels.
- Partner with field/channel leadership, vendor managers, BPOs, quality, and program teams to define and maintain strategic engagement models.
Learning Implementation Excellence:
- Ensure seamless implementation of L&D initiatives across Uber s network, while measuring and reporting key insights and business outcomes.
- Drive accountability for delivering high-quality training programs that meet performance standards and service-level agreements (SLAs).
Continuous Improvement:
- Diagnose capability gaps within the business using strong consulting skills and recommend targeted improvement strategies.
- Advise network and channel stakeholders on performance improvement solutions, leveraging global and regional L&D resources.
- Partner with Quality and insights generation to execute on continuous learning.
Team Leadership and Development:
- Lead, mentor, and grow a high-performing L&D delivery team
- Foster a collaborative and innovative culture between Uber and BPO L&D teams to drive thought leadership and best practices
- Manage capacity and generate team efficiencies within the learning delivery vertical.
Project Management and Innovation:
- Apply disciplined project management skills to deliver tailored, high-impact learning solutions with clear communication and change management strategies.
- Champion experimentation and innovation in learning delivery, continuously raising the bar on industry best practices and introducing cutting-edge learning experiences.
L&D Subject Matter Expertise:
- Serve as the subject matter expert on Uber s L&D operating model, covering the end-to-end spectrum of L&D activities, from needs analysis and design to delivery and evaluation.
- Enable consistent training availability and alignment with subject matter expertise across the delivery team.
Basic Qualifications!
- Bachelor s Degree.
- Minimum of 10 years experience in L&D, managing large global delivery teams.
- Minimum of 5+ years of managing people.
- Successful track record of delivering large-scale learning programs and initiatives across multiple functions and geographies.
- Understanding and experience in using metrics and learning evaluation to drive key decisions and processes.
Preferred Qualifications!
- Subject matter expertise in Learning and Development in a global organization.
- Customer support experience.
- Strong project management skills with superior organizational, time management, and prioritization skills.
- Ability to analyze data and generate insights.
- Strong written, verbal, and visual communication skills, and proven ability to influence and drive consensus at senior levels.
- Experience in using standard learning experience tools and platforms.
Employment Type: Full Time, Permanent
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What people at Uber are saying
Delivery Lead salary at Uber
reported by
2
employees
with 4-5
years exp.
₹1.8
L/yr - ₹2.3
L/yr
89%
less
than the average Delivery Lead Salary in India
View more details
What Uber employees are saying about work life
based on 827 employees
Flexible timing
Monday to Friday
Within city
Day Shift
Uber Benefits
Submitted by Company
Finance Family Health & Wellness Out of Office Uniquely Uber
Submitted by Employees
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