Cloud Systems Engineer

• Innovative monitoring, metrics, and log analytics to enable continuous improvement in system visibility and application performance
• Identification of critical problems' root causes across the platform, incident reports, and communication
• Sustain, monitor, and contribute to the improvement of the performance and availability of the 24x7 production environment, which includes networks, servers, databases, and so on
• Supporting and troubleshooting the production and QA environments
• To resolve customer requests/tickets, adhere to established internal workflows
• Participate in an on-call rotation and offer hands-on assistance during emergencies, outages, and service transitions
• Contribute to the development of long-term and short-term strategies for scaling the production environment
• Follow a comprehensive incident management program that includes problem resolution
• Create key performance indicators (KPIs) for service availability, uptime, and adherence to SOPs and SLAs

Job Requirements:

• Bachelor s/Master s degree in Engineering, Computer Science (or equivalent experience)
• At least 3+ years of relevant experience as a software engineer
• 2+ years of experience with Linux server administration
• Experience with Amazon Web Services (EC2, ECS, S3, etc.)
• Basic scripting skills- Bash and Python
• Technical knowledge of several monitoring and analytics tools such as AWS CloudWatch, Sumologic, and Datadog
• Experience with Docker, Vagrant, Ansible, Chef, and Puppet is nice to have
• Experience in maintaining a secure production environment
• Proficiency in English