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5 Turabit Jobs
Service Desk Manager
Turabit
posted 6d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- 5+ years of experience in an IT helpdesk or service desk environment.
- Proficient with Windows, macOS, and basic network troubleshooting (e.g., VPN, Wi-Fi issues). Familiarity with Active Directory and Office 365 is a plus.
- Strong analytical skills and attention to detail in troubleshooting and resolving issues.
- Clear and professional in both written and verbal communication. Ability to explain technical concepts to non-technical users.
- A positive attitude with a strong commitment to customer service.
- CompTIA A+, Microsoft Certified Professional (MCP), or other relevant IT certifications.
- Time management skills and handling multiple projects simultaneously.
- Provide timely and accurate technical support for users via phone, email, or chat.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Log all service requests and resolutions in our ticketing system.
- Escalate complex issues to the appropriate team when necessary.
- Follow up with users to ensure issues have been fully resolved.
- Install, configure, and maintain operating systems, applications, and hardware.
- Assist with onboarding/offboarding tasks, including account setup and hardware deployment.
- Stay up to date on the latest IT technologies and best practices.
- Excellent Salary Structure
- Employee-friendly corporate work culture
- Opportunities for growth and professional development.
- Access to cutting-edge tools and technologies.
Employment Type: Full Time, Permanent
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What Turabit employees are saying about work life
based on 10 employees
Strict timing
Monday to Friday
No travel
Day Shift
Turabit Benefits
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