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Support Manager
Tuebora
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage a team of 3-4 resources initially
- Manage work and inputs from a variety of stakeholders
- Provide technical guidance to Support Engineers
- Ensure that Support and Escalation processes are followed at all times
- Work with Customers around the globe and ensure that SLAs are met
- Work with Deployment and Product Development teams on regular basis and resolve issues
- Must produce weekly metrics on all customer issues
- Responsible for tools, infrastructure, resources required to provide Product Support for all Tuebora products
- Should possess a 4-year degree and/or an advanced management degree
- Should have managed Product Support activities for SAAS solutions running in cloud environments and customer data centres with a minimum of 3 years experience in SAAS Solutions and 8+ years experience in Supporting Enterprise Software Applications
- SAAS Solutions supported must include following technologies: Java, Kafka, Spark, ReactJS, Python, Cassandra, Kubernetes, Containerized solutions
- Must have managed at least 5 Support Engineers
- Must be familiar with AWS cloud deployments, access management within AWS, back-up/restore/AMI management, S3, CloudWatch
- Must have hands on experience with REST APIs
- Must have experience with Tomee, MySQL
- Should have worked with US and European Clients and possess the ability to work and adapt to an increasingly global operating model
- Must be very process driven - metrics, checklists, repeatable methodologies, etc.
- Experience with Monitoring solutions like AWS X-Ray, New Relic, Datadog is a huge plus
Employment Type: Full Time, Permanent
Read full job description What people at Tuebora are saying
What Tuebora employees are saying about work life
based on 12 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Tuebora Benefits
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