Quality Analyst - Sales

Position Title: Quality Analyst - Sales Team

Reports To: Sales Manager

Location: Bangalore

Job Type: Full-time

Position Overview:

We are seeking a meticulous and results-driven Quality Analyst to support our Sales team in maintaining high standards of performance and customer satisfaction. The ideal candidate will be responsible for evaluating, monitoring, and improving the quality of interactions between sales representatives and customers. This position requires attention to detail, strong analytical skills, and the ability to work closely with the Sales and Customer Support teams to implement best practices and drive continuous improvement.

Key Responsibilities:

1) Monitor Sales Calls & Interactions:

2) Quality Audits & Reporting:

3) Process Improvement:

4) Training & Development:

5) Customer Feedback & Satisfaction:

6) Collaboration with Cross-functional Teams:

7) Documentation & Compliance:

Preferred Qualifications:

Key Competencies:

Why Join Us?

If you are passionate about quality assurance and want to make a direct impact on the success of our sales team, we encourage you to apply!