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7 Pole To Win Jobs

Quality Analyst

1-3 years

₹ 3.2 - 5.35L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Quality Analyst

Pole To Win

posted 16d ago

Job Description

Greetings from PTW !

Title: Quality Analyst

Location: Bangalore

Experience: 1 Yrs-3Yrs

Responsibilities:

  • The primary task of the quality analyst is transaction monitoring and providing actionable insights.
  • Comprehensive documentation of every coaching opportunity. Share realtime feedback with the coach to ensure that corrective measures are taken.
  • Participate in team huddles and share updates and best practices.
  • Participate in calibration sessions and exchange ideas with team members to ensure that everyone is on the same page.
  • Provide actionable data to various internal support groups.
  • Generate account specific Quality reports based upon predefined criteria and provide inputs to Operations.
  • Create & maintain accurate database for audits and other analysis.
  • Publishing weekly/monthly reports based on the audits performed for the mentioned tenure.
  • Participate in design of call monitoring formats and quality standards.
  • Compile and track performance at team and individual level. 3
  • Participate in customer and client listening programs to identify customer needs and expectations.
  • Assist with creation of external quality reports for management review. 13. Supporting the Ops team with chats/tickets based on need.
  • An analytical approach to spot and highlight areas of improvement.
  • Domain Knowledge: In-depth understanding of the product.
  • Good verbal, written and interpersonal communication skills.
  • Ability to utilize Microsoft appl

Employment Type: Full Time, Permanent

Read full job description

Pole To Win Interview Questions & Tips

Prepare for Pole To Win Quality Analyst roles with real interview advice

Top Pole To Win Quality Analyst Interview Questions

Q1. Suggest methods or ideas in improving the above mentioned game for enhancing the user experience
Q2. Explain different types of Games you've played as a Test Engineer
Q3. On which all platforms have you played these games?
View all 33 questions

What people at Pole To Win are saying

4.5
 Rating based on 3 Quality Analyst reviews

Likes

There's no pressure at work environment.

  • Salary - Good
  • +5 more
Dislikes

Making rules that doesn't supposed to have

Read 3 Quality Analyst reviews

Quality Analyst salary at Pole To Win

reported by 15 employees with 1-8 years exp.
₹3.2 L/yr - ₹7 L/yr
11% more than the average Quality Analyst Salary in India
View more details

What Pole To Win employees are saying about work life

based on 355 employees
51%
66%
68%
57%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Pole To Win Benefits

Cafeteria
Free Transport
Health Insurance
Work From Home
Soft Skill Training
Job Training +6 more
View more benefits

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