Call Center Executive

Teleradiology Solutions (TRS), rated the number 1 National Teleradiology company in the United states by KLAS in 2011 was founded in 2002 by two Yale University trained physicians. It provides teleradiology services (i.e., CT, MRI, Xray, ultrasounds reports) to over 150 hospitals in the United States. Teleradiology Solutions was among the first teleradiology companies to be accredited by the US Joint Commission of Accreditation of Healthcare Organizations (JC). The company was showcased to US President Obama as an example of health care innovation on his Nov 2010 trip to India. Teleradiology Solutions is a health care company that uses technology for varied purposes from e-teaching to teleradiology to telemedicine, making it a company with a difference.

The Role

This is a contract on-site role for a Call Center Executive at Teleradiology Solutions in Bengaluru. The Call Center Executive will be responsible for providing customer support, handling customer service inquiries, managing communication with clients, and supporting contact center operations.

You will be responsible for :

• Customer Support, Customer Service, and Communication skills
• Experience in Contact Centers and Sales
• Strong interpersonal and problem-solving abilities
• Excellent verbal and written communication skills
• Ability to multitask and work under pressure
• Previous experience in a healthcare or telecommunication setting is a plus
• Bachelors degree in Business Administration or related field

Ideal Profile

Qualifications

• Customer Support, Customer Service, and Communication skills
• Experience in Contact Centers and Sales
• Strong interpersonal and problem-solving abilities
• Excellent verbal and written communication skills
• Ability to multitask and work under pressure
• Previous experience in a healthcare or telecommunication setting is a plus
• Bachelors degree in Business Administration or related field

Requirements:

• Should have good verbal and written communication skills.
• Should be a good listener.
• Should be a team player and work independently when required.
• Should be willing to work on weekends.
• Candidate with home science background is an advantage.
• Should be flexible to work in different shifts.
• Strong computer skills.
• Should have 4 or 8 years of international voice process experience.
• Knowledge of customer service principles and practices.
• Basic knowledge of MS office.
• High level of professionalism.

Whats on Offer?

• Opportunity to make a positive impact