Customer Relationship Associate

Company Name - Trijosh Fashion Pvt. Ltd.

Website - http://www.napchief.com

Address - Andheri, Mumbai

POSITION - Customer Relationship Associate

Nap Chief - Trijosh Fashion Pvt. Ltd. is looking for a Customer Relationship Associate to join our dynamic team. As a part of our growing Direct-to-Consumer (D2C) initiative, you will be responsible for ensuring smooth and meaningful interactions with customers, driving engagement, and enhancing overall satisfaction at every stage of their journey with us.

Experience: 0 - 4years

Role Overview

Customer Support Coordinator 🛡️: Serve as the first point of contact for customers through email, phone, or chat, ensuring a seamless experience.
Order Tracking & Support 🎟🚚: Track orders, handle inquiries, and ensure timely responses to all customer tickets.
Relationship Builder 💬: Develop and maintain strong relationships with customers, understanding their needs and ensuring they feel valued and heard.
Customer Feedback Loop 🕵️: Collect and relay customer feedback to the team to improve products and services.
CRM Management 📋: Organize customer interactions and data using CRM tools to ensure accurate records and communication.
Problem-Solver 💡: Resolve customer concerns with empathy and creative solutions.
Brand Advocate 🎯: Represent the companys values and provide an exceptional customer experience to encourage loyalty and satisfaction.

Ideal Candidate

• Graduate 🎓 in Business, Communications, or a similar field.
• Strong Communication Skills 🗣️ with the ability to engage with customers professionally and empathetically.
• Customer-Centric 💙: Positive attitude, passionate about delivering outstanding service.
• Multitasker 🏃: Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
• CRM Tools Knowledge 📱: Familiarity with CRM tools is a plus, but not required.
• Problem-Solving Mindset 🔧: Quick-thinking and adaptable to resolve issues effectively.

If you are eager to build strong relationships and contribute to our customer-first culture, wed love to hear from you!