Service Desk Analyst - US Shift - Sal Upto 7 LPA - Remote

Greetings from Trigent Software!!

** We are hiring for Service Desk Analyst **

**Only candidate with good communication skills can apply**

Role: Service Desk Analyst

Mode of Work: Remote

Location: Delhi

Working Days: 5 days

Shift: US Rotational shift

Qualification: Only Graduates (BCA, BE, BSC, B tech, MCA, MSc)

Salary: 5 years - 7 years - 30% hike from CTC

Responsibility:

The Specialist - Service Desk Analyst will be the first point of contact via phone, email, and chat to provide first level of support through assistance or rapid restoration of normal services to the organization. Handling the resulting Incidents or Service Requests, using the Incident Management and Request Fulfillment processes, in line with Service Desk objectives.

• Create a positive user support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude• Responsible for following the Incident Management Process within the organization such as:
  • Logs and tracks incidents and requests from identification through resolution
  • Addresses and resolves incidents and requests; performs initial assessment, triage, research, and resolution
  • Restores normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring the best possible levels of service
  • Responsible for collecting information through a user conversation, accessing support tools, and collaborating with global support staff
  • Clear and concise documentation of incidents, troubleshooting steps, and comments into an Incident Management System

Preferred candidates:

1. Candidates should be comfortable with US Shift and remote

2. Candidates should have a good knowledge and hands on experience in troubleshooting, Networking, LAN config, OS Installation.

**Looking only for immediate joiners**

Interested candidates can connect to HR Reena @8072181834 or can share their updated resumes to reena_s@trigent.com

Regards,

HR Reena

Trigent Software

8072181834

reena_s@trigent.com