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TresVista
30 TresVista Jobs
0-2 years
₹ 3 - 5.5L/yr (AmbitionBox estimate)
New Delhi, Delhi/Ncr
1 vacancy
System Engineer - IT Operations
TresVista
posted 12hr ago
Fixed timing
Key skills for the job
About the Department
The IT department at TresVista is a critical function in running the business successfully. It is responsible managing and maintaining the company's technology infrastructure and systems, including hardware, software, and networks. The IT department also works to ensure that technology is used effectively and efficiently to support the organization's operations and goals.
Roles and Responsibilities
▪ Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and applications, and reviewing system and application logs
▪ Providing timely responses to all incidents, outages, and performance alerts
▪ Categorizing issues for escalation to appropriate technical teams
▪ Providing desktop and helpdesk support, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
▪ Managing support of the TresVista Corporate IT infrastructure and resolving queries within the stipulated timeframe
▪ Recognizing, identifying, and prioritizing incidents in accordance with customer business requirements, organizational policies, and operational impact
▪ Documenting all actions in accordance with standard company policies and procedures as per pre-defined TresVista processes
▪ Establishing system specifications by conferring with users, analyzing workflow, access, information, and security requirements
▪ Establishing a system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, Operating System Management Systems, defining system and operational policies and procedures
▪ Establishing and securing the Internet Gateway with a Firewall system, integrating the VPN system, defining Firewall policies and procedures
▪ Maintaining the organizations communication system such as telephones and mobile email access
▪ Troubleshooting on Application Support for end users, printers & MFD, Windows & Office, Desktops, Laptops, iPad Peripherals, mobile devices, and workplace IT communication & collaboration support
▪ Preparing users by designing and conducting training programs, providing references and support
▪ Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
▪ Working on support desk, raising tickets received via phone, email, and web portal. First point of contact for end users seeking technical assistance
▪ Maintaining the organizations communication system such as telephones and mobile email access.
Prerequisites:
▪ Excellent technical knowledge of computer hardware
▪ Working knowledge of current protocols, standards, and operating systems, such as Windows 10, 11, and Windows Server 2016/2019/2022
▪ A+ and N+ certification
▪ Software and Hardware troubleshooting
▪ Basic or average experience with IT Ticketing tools
▪ Basic knowledge of Microsoft Office 365, Office 2016 support
▪ Basic knowledge of routers, switches, and firewall
▪ Strong fundamentals in networking and troubleshooting
▪ Excellent multi-tasking skills
▪ Good written & oral communication skills
▪ Willingness to grow and learn
▪ Good interpersonal skills
Experience:
0-2 years of relevant work experience
Education:
B. E / B. Tech
Compensation:
The compensation structure will be as per industry standards
Employment Type: Full Time, Permanent
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