Guest Escalations Supervisor

About the Role: 

We are re-thinking customer service. We are obsessed with delivering nothing but the best to our guests. And in this role as a Guest Escalation Supervisor, you will be doing just that! 

• You will be communicating with our guests and business partners over the phone.
• You will beat stereotypes in delivering a delightful experience to our guests. 
• You will be the first point of contact in resolving guest queries and concerns.
• You will be building rapport, hustling and coordinating with multiple internal functions to resolve issues.
• You will spot and initiate process changes that will increase efficiency and overall experience. 
• You will be working on various internal tools to capture data's to relay customer feedback to the organization.
• You will also be communicating with customers as well business partners over emails.

Qualities we are Looking in you: 

• Hustler
• Great Problem solving skills
• Love speaking with new people. Have excellent communication skills both verbal and written. 
• Are empathetic and always look at providing nothing but the best possible solution to customers. • Are a start-up enthusiast and understand what it takes to be part of a young and fast growing team. 
• Are tech-savvy with working knowledge of Google Applications and CRM tools.