SDK Customer Support Developer

We are looking for an experienced and motivated SDK Developer to join our Network Technology team. In this customer-facing role, you will support Cisco s Silicon One SDK and work closely with internal development teams and customers. The ideal candidate is a strong communicator with exceptional debugging skills, ready to tackle complex issues under pressure.

Job Role & Responsibilities

• Engage in the programming and troubleshooting of Linux/C++ SDKs for Cisco Silicon One -based devices.
• Analyze customer-reported issues, reproduce bugs, and implement fixes using advanced debugging techniques.
• Interact directly with customers, providing high-quality support to diagnose and troubleshoot issues.
• Perform code analysis, review logs, and trace issues to provide actionable solutions.
• Conduct unit testing and integration testing as part of the debugging and troubleshooting process.
• Use techniques such as breakpoints, binary search, memory debugging, and core dump analysis to solve problems.
• Collaborate with Cisco R&D teams to escalate issues and ensure seamless integration between hardware and software.
• Maintain version control for debugging purposes and isolate external dependencies.

Skills required:

• Proficiency in developing/debugging SDKs or device drivers using C++.
• Strong debugging skills, including log analysis, usage of logging/tracing, core dump examination, and static analysis.
• A minimum of 5+ years of experience in software engineering and debugging.
• Excellent communication skills, with the ability to interact confidently with customers and stakeholders.
• Ability to work under pressure, maintain composure, and deliver solutions in time-critical customer-facing situations.
• Experience with network processors, particularly Cisco s Silicon One, is a plus.
• Basic familiarity with SONiC is preferred but not required.
• Knowledge of network protocols (Ethernet, TCP/IP) and communication protocols (I2C, SPI, USART, PCI) is a plus.

Preferred Qualifications

• Experience with SONiC, SAI, and ASIC SDKs is an advantage.
• Experience with Makefiles, Linux environments, and ARM microcontrollers.
• Familiarity with additional programming languages such as Python and tools like SWIG.

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Connecting End to End

(Customer Centricity, Teams working across Boundaries) As teams and individuals, we collaborate across our internal organization boundaries to get things done. I know my role contributes to the wider success of our organization. We have an agile approach on how we work, where we can learn fast and re-adjust our approach as we see fit. I can raise issues about my team's performance, and they will be taken seriously without negative consequences to me. Take a quick assessment(2/4)

Everyone as Innovator

Regardless of the work level, everyone can express their thoughts without fear of consequences. One of our strengths as an organization is a high level of trust that encourages the open exchange of information and ideas across different work areas. If the data and evidence do not support my approach, I am open to changing and re-assessing my approach. Take a quick assessment(3/4) (Fail/Learn Fast) Innovation is so important to our organization that it is reflected in our performance metrics. Change does not come naturally to me and I try to avoid it where I can. Take a quick assessment(4/4)

Courage to Act

Our organization is always challenging us to do things in a different way. (e. g "Do it like a startup"). Our leaders share with us their failures and how they learn from their mistakes. My team adapts quickly when things change.

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