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28 TransPerfect Jobs

Senior Service Desk Analyst

2-6 years

Pune

1 vacancy

Senior Service Desk Analyst

TransPerfect

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

A Service Desk Analyst is a customer service professional responsible for providing technical support and assistance to end-users. The job responsibilities of a Service Desk Analyst may include:1.Answering phone calls, emails, and chats from end-users, and logging technical issues and service requests in a helpdesk system.2.Providing technical support and troubleshooting assistance to end-users, resolving issues or escalating to higher-level support personnel as needed.3.Performing remote diagnostic tests and providing guidance on how to fix common technical problems.4.Documenting troubleshooting steps, incident details, and resolutions in a helpdesk ticketing system.5.Installing, configuring, and maintaining hardware and software applications for end-users.6.Identifying and communicating trends in support requests to help improve the efficiency and effectiveness of the helpdesk function.

Employment Type: Full Time, Permanent

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Prepare for Senior Service Desk Analyst roles with real interview advice

Top TransPerfect Senior Service Desk Analyst Interview Questions

Q1. What are different Code based files structure?
Q2. What is Xliff, xml, json ?
Q3. 1.Why are you pursuing in Formatting field? 2.Do you know, what kind of role it is? 3.Do you handle hard task if necessary? 4.how do you han ... read more
View all 11 questions

What people at TransPerfect are saying

3.0
 Rating based on 1 Senior Service Desk Analyst review

Likes

Work life balance

  • Work-life balance - Excellent
Dislikes

Appraisals and management

  • Salary - Poor
  • +4 more
Read 1 Senior Service Desk Analyst review

Senior Service Desk Analyst salary at TransPerfect

reported by 4 employees with 3-8 years exp.
₹4.4 L/yr - ₹6.8 L/yr
11% more than the average Senior Service Desk Analyst Salary in India
View more details

What TransPerfect employees are saying about work life

based on 148 employees
56%
91%
82%
90%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

TransPerfect Benefits

Health Insurance
Job Training
Work From Home
Cafeteria
Soft Skill Training
Team Outings +6 more
View more benefits

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