Training Manager - (Sales ,Voice & KYC)

As Training Manager, you will be overseeing training in all key operational areas of Member Operations. Your team would build and execute training batches for operational teams like KYC, Ongoing Monitoring, Member Support and Operations Support. You and your team will also be assessing employees skills, talents, performance and productivity and prepare written evaluations with advice for improvement. You will support the operational teams in delivering system and process courses. As part of this role, you would be working directly with Head of Operations Support

Some of the things you ll be doing:

Ensuring strategic alignment of the training department with business goals
Evaluating individual and organisational performance to ensure training is meeting business needs and improving performance
Identifying training needs by consulting with stakeholders and using needs assessments
Developing and delivering training solutions that meet business needs
Researching new training materials and supplies that might enhance our training procedures and provide value to our employees
Assigning newly on boarded employees to training sessions
Identification of future training needs and creation of curriculum to facilitate it.
Owning all training materials
Translating requirements into training that will support employees for the next step of their career path
Creating structured learning exercises and monitor their results
Acclimating new hires to the business and conduct orientation sessions
Delivering training courses virtual and face to face
Assessing training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior

WHAT WE ARE LOOKING FOR:

You have 8+ years in a training role preferably at a leading FinTech or bank
You have experience in writing and conducting training both virtually and face to face
You have experience in handling teams in the training domain creating training decks, test assignments etc.
You have a passion for developing analysts, sharing and enhancing knowledge, and driving quality
You have a clear understanding of the regulatory framework in India
You are up to date with latest developments in industry
You are able to work well as part of a team;
You are decisive, goal-oriented, proactive, able to adapt to different people and styles
You are passionate for compliance and driving high quality
You have excellent communication skills, including experience in report writing
You have creative ability writing proficiency
You must be a self-motivator and self-starte