TQuanta Technologies - L3 Support Engineer - VMware/Wintel (3-7 yrs)

Required :

- Expert knowledge of maintenance & troubleshooting of physical or virtual servers

- Expert knowledge of Microsoft Hyper-V and VMWare

- Hands on Experience on handling Linux server OS , KVM, Cloudstack

- Hands on experience on PowerShell Scripting

- Administration of MS Windows Servers

- Should be proficient in VMWare vSphere and should have hands on experience on ESXi 7

- Troubleshooting ESXi issues related to storage, network and performance.

- Good knowledge on High Availability, DRS, V-Motion, Distribution Switch, Capacity planning, Storage Migration, Cross V-center Migration, and Upgrades.

Desired :

- Experience in HPE ProLiant DL systems, Synergy Blades

- Firmware and Server Patch management

- Knowledge of Networking

- Knowledge of SQL

- SCCM/Chef knowledge

- Work experience in an international environment. Software Industry experience strongly preferred.

EXPECTED TRAVEL

If required, not compulsory.

Roles & Responsibilities :

EXPECTATIONS AND TASKS :

Technical Tasks :

- Manage Firmware updates on Host hardware (HPE Proliant DL, Synergy Blade Servers)

- Strong Knowledge on PowerShell scripting

- Manage ESXi, Hyper V Patches

- Manage VMware Tools versions

- Manage VM with snapshots

- Responsible for identifying, recording, registering and performing the correct troubleshooting of tickets as mentioned in the service catalog for each service.

- Install, de-install and refresh all CTW Physical Server Equipment (IMAC Activities).

- Perform any IMAC (Install, Move, Add, Change) relating to Virtual Servers.

- Perform evaluation and testing of any new Server Image.

- Maintain and Support all CTW Servers.

- Proactively Monitor and resolve issues reported in vCenter Alarms

- Remediate CTW servers following issues found by SCOM monitoring services.

- Strong knowledge on Microsoft Clustering

- Advise End-Users/ SAP about missing patches and hot-fixes or any opportunity to migrate a Server to the latest standard.

- Report Server uptime and Server Availability to Authorized Users.

- Inform users about backups schedules / volumes.

- Maintain an up-to-date list of Server Owners/Inventory.

- Escalate relevant tickets to SAP SMEs and follow-up until closure.

- Windows Server OS patching using SCCM, Chef.

- Install, Configure and manage Linux Flavors (e.g Redhat, Ubuntu, CentOS)

- Manage linux based Cloud Management Platforms like Cloudstack, Openstack

- Write automation workflow scripts using MS Powershell, Ansible playbook

- Good to have knowledge on vROPS, Log Insight

Process Expectations :

- Follow agreed processes and procedures for ticket resolution.

- Have Pro-active approach to identify, co-ordinate and resolve tickets

- Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution

- Follow/Improve SLA resolution timings.

- Adhere to incident, problem and change management processes.

- RCA Preparation on Major Incidents

- Participate in team meetings as per the agreed governance model.

- Engage SAP CTW Experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Expert group

- Participate and contribute in continual service initiatives/improvements.

- Assist operation line manager in meeting program objectives.

- Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.

- Keep updated on new technologies and request training if needed.

- Communicate with identified users appropriately via all approved media.

- Adhere to Shift timings and Complete the assigned tasks

- Hand-off pending issues/tasks to in-coming shift with all details, as per the defined process

- Act as a backup resource, when in need.

Qualifications :

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

- University degree or equivalent work experience

- Good to have VMWare VCP Certification

- Exprience with ITIL processes especially incident, change and service level management

- Need to be independent and coordinate with various teams for the daily operations, plan and execute scheduled activities.

- Able to work in 24/7 support shifts

- Willingness to learn new skills and technologies.

- Ability to make quick decisions, assume leadership without supervision, able to assume a role of authority as necessary.

- A keen eye for detail and a results driven approach

- Effective analysis: Ability to listen, analyze and summarize.

- Ability to work in stressful situations. Conflict management skills is a plus.

- Customer and team-work oriented.

- Outstanding communication skills. Excellent English written and oral communication skills

Mandatory Skills :

- VMware Server Admin

Additional Data

- HM JD Content

- Amended