Receptionist and front office executive

Job Summary

We are seeking a personable, organized, and proactive Front Office Executive and Receptionist to manage front-desk operations efficiently. The ideal candidate will serve as the first point of contact for visitors, provide counselling to clients as needed, and handle telephonic inquiries and leads to drive service engagement. This role is essential in ensuring a welcoming environment and smooth communication between clients, employees, and departments.

Key Responsibilities

• Reception and Front Office Management:

Greet visitors, clients, and employees with a warm and professional demeanor.

Ensure the reception area is clean, organized, and presentable at all times.

Manage incoming and outgoing correspondence, including phone calls, emails, and couriers.

• Client Counselling and Support:

Provide basic counselling to walk-in clients to understand their needs and suggest suitable services.

Escalate client inquiries to the appropriate department when necessary.

• Telephonic Lead Management:

Handle incoming calls and provide detailed information about services and offerings.

Maintain and update records of telephonic leads and follow up on inquiries.

Schedule appointments and consultations for clients.

Language: Fluency in Malayalam and English | Hindi [optional]