Lead - Global Patch and Vulnerability Management

Wherever you re based and whatever your role at TMF Group, one thing s for certain: you ll be part of a truly diverse, global business and benefit from the many advantages that brings.

e.g. "Administrator, Melbourne" Lead - Global Patch and Vulnerability Management

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations.

TMF India is a Great Place to Work, ISO ISAE certified organization.

About the Role

Technical Lead is responsible for providing technical support and maintenance for client platforms and SCCM Infrastructure. This includes identifying and troubleshooting issues, fixing defects, and implementing enhancements to improve system performance. In addition to these technical responsibilities, the Technical Lead will also serve as a leader and mentor for the patch management, application support, vulnerability management on systems and providing technical guidance and support as needed.

Key Responsibilities

• Work collaboratively with TMF leadership, application stakeholders and WPS.
• Make sure to keep synergy between L1, L2 Support and other involved IT teams.
• Ensures that all governance aspects of the application are adhered to.
• Providing technical support for a range of updates and applications deployments performed via SCCM/ME, including diagnosing, and troubleshooting issues, identifying, and fixing defects, and implementing enhancements
• Assisting with the deployment and testing of new components and updates in the infrastructure.
• Collaborating with other members of the IT team and stakeholders to gather and understand requirements, prioritize tasks, and provide timely resolution of issues
• Maintaining documentation and records of support activities and processes
• Leading and mentoring the respective support team, including providing guidance and support as needed
• Providing support and fixes on vulnerabilities identified on systems and work in collaboration with different team for same.
• Handling escalations and serving as a point of escalation for the respective support team

Key Requirements

• Bachelor s degree in computer science or a related field
• 8+ years of experience in Patch Management, Application deployment and OSD
• Knowledge on SCCM Upgradation
• O365 and OS Upgradation
• Bitlocker Management via SCCM
• Customized reporting, hands on SQL query
• Proactive application/patching monitoring, analyzing and fixing issues that arise.
• Manage application/updates releases and hotfixes - both regular and ad-hoc.
• Deep investigations, monitor logs, debug logs, and analyze the issue.
• Incident, change and problem management.
• Installation and configurations, software deployments and software updates.
• Scripts creation and optimizations.
• Supports the up skilling of team through sharing of knowledge, best practice, and coaching
• Should have good communication Interpersonal skills
• Strong problem-solving and analytical skills
• Good understanding of Azure services
• Flexibility to work outside of normal business hours as needed

Key knowledge and experience

Constant learner self-motivated person.

Analytical and problem-solving skills.

Ability to work without direct supervision.

Ability to work under pressure.

Ability to resolve conflicts.

Good communication and interpersonal skills.

Familiar with ITIL ITSM principles.

Whats in it for you Pathways for career development

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

• You ll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you ll also be making a difference in the communities where we work.

• Strong feedback culture to help build an engaging workplace.
• Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
• At TMF Group, it s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

Anniversary Birthday Leave policy

Be part of One TMF

Work flexibility Hybrid work model

Talk about growth opportunities (we invest in talent)

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TMF Group is looking for an Lead - Global Patch and Vulnerability Management to join its Bangalore location

We never ask for payment as part of our selection process and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check to see whether the role you are interested in is posted here, on our website.

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