Commercial Helpdesk Executive (Jewellery)-Titan

Commercial Helpdesk-Executive

Job Details:

The role is responsible for supporting the stores teams for 5 days in a week for all commercial helpdesk approvals & system configurations. Will get off for 2 days except weekends

Job Responsibilities:
 Respond to user/store inquiries via phone, email, or chat and provide timely resolutions to technical, policy related concerns.
 Log and track support requests in the helpdesk ticketing system. Prioritize and escalate issues as needed.
 System Based Approvals: -

• Process approvals for advance/customer order cancellations, partial order cancellations, and gold rate password, ADJ, Loan & PSV configuration etc.
• Validate gift cards and handle suspended order activations in the New Age POSS system.
• Manage credit note transfers and update necessary configurations in system platforms.

 Boutique GHS Refund documents verification & reprocessing, GHS ID proof verification, Instant refund approval
 PSR file upload, Stale cheque update, RO redemption approval, Docket details update.
 Provide guidance and training to users

Education Graduate (B Com)Relevant

Experience2-4 years of relevant experience