Titan - Strategic Account Manager - Partner Relationship Management - SaaS (2-5 yrs)

Strategic Account Manager

Role Overview:

- Titan is seeking a dynamic and experienced Strategic Account Manager to manage relationships with our reseller partners, which include some of the largest hosting companies globally, such as Newfold Digital, Hostinger, Name.com, and others.

- The Strategic Account Manager will own these partnerships post-signing, ensuring seamless integration, execution, and revenue growth through innovative initiatives.

- This role is critical in driving Titan's business growth by being the primary point of contact (SPOC) for partners and collaborating with cross-functional teams to deliver successful outcomes.

What is the job like?

Partner Relationship Management:

- Own the end-to-end relationship with Titan's reseller partners post-deal signing.

- Act as the face of Titan, serving as the primary point of contact for all partner queries (business and technical).

- Foster strong, collaborative relationships with partners, ensuring high partner satisfaction and Net Promoter Score (NPS).

- Drive Quarterly Business Reviews (QBRs) to prioritize high-impact initiatives for both Titan and partners.

- Negotiate agreements and renewals to align with Titan's growth goals.

Revenue Growth:

- Develop strategies to drive revenue growth for existing partners through:

- Launching new integration models.

- Tracking partner metrics (e.g., revenue, monetization, signups) and identifying growth opportunities.

- Implementing initiatives to increase paid packages and revenue.

- Monitor and report revenue outcomes versus projections and ensure continuous improvement.

Operational Excellence:

- Ensure the successful and timely delivery of partnership-related initiatives.

- Provide final sign-off for partner integrations and partner-related projects.

- Own relevant dashboards for partner revenue and partner monetization.

- Act as the voice of the partner within Titan, advocating for their needs and ensuring alignment with Titan's goals.

Technical Integration Management:

- Collaborate with partners to understand integration requirements and create detailed specification documents in liaison with the product and tech teams.

- Plan and manage project schedules, anticipating risks and providing mitigation strategies.

- Work closely with engineering and product teams to ensure seamless delivery of integrations.

- Document integration and delivery processes, creating reusable playbooks for future projects.

- Communicate program status and updates to stakeholders on a regular cadence, managing conflicts and competing priorities effectively.

Who should apply for this role?

Experience & skills:

- 2-4 years of experience in the software industry, including experience managing large partners (preferably in the hosting space) and cross-functional SaaS projects.

- Strong understanding of SaaS business metrics, including acquisition, activation, retention, and MRR.

- Proven experience in cross-functional coordination with engineering, product, business development, and other teams.

- Excellent negotiation and stakeholder management skills.

- Familiarity with APIs and system integrations, with the ability to translate technical requirements into actionable project plans.

- Knowledge of the web hosting industry and control panels (cPanel, Plesk, WHMCS, etc.) is a plus.

- Proficiency with tools to manage schedules, risks, and project reporting.

Key Competencies:

- Strong business acumen and the ability to identify and execute short-term solutions without sacrificing long-term goals.

- Exceptional communication skills-capable of articulating technical and business solutions to diverse audiences.

- High drive and perseverance to bring about change and realize growth opportunities.

- A proactive problem-solver who challenges the status quo and pushes for innovative and simple solutions.

- Obsessed with ownership and accountability, driving individual and team goals with integrity and excellence.

Preferred Qualifications:

- MBA with a bachelor's degree in computer science or related fields.

- Knowledge of hosting (preferable) and reseller ecosystems and their operational frameworks.

- Demonstrated success in driving revenue growth and partner satisfaction in a SaaS environment.

Why Titan?

- Titan is a cutting-edge business email solution designed for solopreneurs, entrepreneurs, and SMBs.

- We are proud to work with some of the largest global hosting companies and registrars to provide an unparalleled email experience to their customers.

- Joining Titan means being part of a fast-growing SaaS company with a mission to revolutionize how businesses communicate.

- If you're passionate about managing partnerships, driving revenue, and delivering exceptional results, we'd love to hear from you!