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Hospitality Management Professional
Times & Trends Academy
posted 1d ago
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Job Description
- Guest Services: Providing exceptional customer service and ensuring a positive guest experience is paramount
- Hospitality Management Professionals train staff to meet high service standards and address guest concerns promptly
- Front Office Management: Overseeing the front desk and reservations systems, managing check-in and check-out procedures, and ensuring accurate billing and payment processing
- Housekeeping and Maintenance: Managing housekeeping and maintenance teams to maintain cleanliness, order, and functionality of guest rooms and common areas
- Food and Beverage Management: For establishments with dining facilities, they oversee restaurant operations, including menu planning, food quality control, staffing, and guest dining experiences
- Revenue Management: Maximizing revenue by optimizing room rates, occupancy levels, and sales of additional services or products
- This includes setting pricing strategies and monitoring market trends
- Human Resources: Managing staff recruitment, training, scheduling, and performance evaluations
- Ensuring compliance with labor laws and maintaining a positive work culture
- Event and Conference Management: Organizing and managing events, conferences, weddings, and other functions hosted by the establishment
- This involves coordinating with clients, vendors, and internal teams
Employment Type: Full Time, Permanent
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