Tide Business - Training Manager (8-15 yrs)

As Training Manager, you will be overseeing training in all key operational areas of Member Operations. Your team would build and execute training batches for operational teams like KYC, Ongoing Monitoring, Member Support and Operations Support. You and your team will also be assessing employees' skills, talents, performance and productivity and prepare written evaluations with advice for improvement. You will support the operational teams in delivering system and process courses. As part of this role, you would be working directly with Head of Operations Support

Some of the things you'll be doing:

- Ensuring strategic alignment of the training department with business goals

- Evaluating individual and organisational performance to ensure training is meeting business needs and improving performance

- Identifying training needs by consulting with stakeholders and using needs assessments

- Developing and delivering training solutions that meet business needs

- Researching new training materials and supplies that might enhance our training procedures and provide value to our employees

- Assigning newly on boarded employees to training sessions

- Identification of future training needs and creation of curriculum to facilitate it.

- Owning all training materials

- Translating requirements into training that will support employees for the next step of their career path

- Creating structured learning exercises and monitor their results

- Acclimating new hires to the business and conduct orientation sessions

- Delivering training courses virtual and face to face

- Assessing training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior