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32 Tide Business Finance Platform Jobs
Business Services Team Lead
Tide Business Finance Platform
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Management of agents and all aspects related to that task - assisting them with difficult cases and providing guidance where necessary.
- Assigning tasks including daily organisation of the workload.
- Mentoring employees, monitoring their progress, goals, and removing blockers that prevent them from performing well. Providing guidance and support to agents with their long-term career journey at Tide.
- Reporting, analysing data, spotting patterns, improving processes and work practices.
- Schedule creation and organisation, a variety of planning tasks.
- Liaison between different departments and team leads of other teams - coordinating across different business areas to achieve a common goal.
- Participation in the recruitment process and acquisition of new staff in Member Support.
- Assistance with escalated queries from members which require a more hands on approach and attention to detail.
- Working with Business areas and gathering data for product feedback
- At least 1 year of experience in Customer Support team lead role
- You have excellent spoken and written English skills
- You are able to use industry tools like Kustomer, GSuite, Jira, Looker
- You have significant team management, leadership or coaching experience
- You have passion for problem-solving and finding solutions to difficult situations
- You are a leader who takes control and has a strong focus towards customer satisfaction
- You have strong organisational skills
- You have experience working in customer service for the finance industr
Employment Type: Full Time, Permanent
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What people at Tide Business Finance Platform are saying
What Tide Business Finance Platform employees are saying about work life
based on 227 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Tide Business Finance Platform Benefits
Submitted by Company
Self and family medical insurance Learning and development budget Mental wellbeing support OPD benefits
Submitted by Employees
Work From Home 
Health Insurance 
Soft Skill Training 
Education Assistance 
International Relocation 
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