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35 TIBCO Software Jobs

Senior Escalation Engineer

5-7 years

Bangalore / Bengaluru

1 vacancy

Senior Escalation Engineer

TIBCO Software

posted 4mon ago

Job Description

Traditional Responsibilities

--------------------

  • Provides advance technical assistance to customers of small to medium size, scope, and/or political complexity - via phone, email and/or remote access, and other appropriate channels
  • Performs sophisticated problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management
  • Working closely with Engineering team to resolve product issues and understand the product goals
  • Share product feedback back to the Engineering team and improving the product stability
  • Achieving and adhering to established Service Level Agreements and Key Performance Indicators
  • Validates and qualifies sophisticated customer issues and business impact which may require collaboration with team members or other vendors
  • Gives to the knowledge base in the form of new or updated technical articles/documents passionate about issue resolution or prevention
  • Documents cases, recommendations, and resolutions clearly in the CRM system
  • Ensure the work performed meets the quality standards within acceptable time schedules and customer commitments
  • Weekend on-call work is considered overtime pay

We Require

---------------

  • Requires a University Degree or equivalent experience and a minimum of 5-7 years of prior relevant experience
  • 5+ years supporting IT professionals

Skills and experience

----------------

  • Deep knowledge and understanding of Linux/Unix systems like RedHat, Centos.
  • Good understanding of storage technologies like Logical Volume Manager, NFS, CIFS , Open iSCSI. Knowledge on the working of Cron, ext3, boot process, RPM installation, Log file analysis
  • Good Understanding of any of the virtualization technologies like XenServer/VMWARE/ KVM/HyperV/VirtualBox
  • apply advanced troubleshooting and isolating techniques with Linux OS boot up issues, High CPU, memory utilization, application crash.
  • Understanding of networking concepts like IP addressing and subneting, NAT concept, VLANs, Routing and Switching fundamentals, TCP/IP and OSImodels, LAN/WAN technologies.
  • Basic knowledge of Windows Operating System. Basic understanding of Windows AD domain, DNS, DHCP, etc

Good to Have

----------------------------

  • Good to have expertise on XenServer / Xen
  • Understanding of Python / Shell scripting for code readability and writing scripts to automate tasks
  • Knowledge of working with tools like JIRA , confluence
  • Experience in a technical support environment or equivalent field experience is a plus.


Employment Type: Full Time, Permanent

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What people at TIBCO Software are saying

What TIBCO Software employees are saying about work life

based on 297 employees
89%
96%
75%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
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TIBCO Software Benefits

Submitted by Company
Educate and build skills
Flexible Work Schedule
Health Insurance
Work From Home
Submitted by Employees
Work From Home
Health Insurance
Cafeteria
Team Outings
Job Training
Soft Skill Training +6 more
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TIBCO Software Bangalore / Bengaluru Office Location

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Bengaluru Office
TIBCO Software India Pvt. Ltd, Bangalore (Bengaluru), Level 1, Nitesh Broadway, #9/3, MG Road Bengaluru
Karnataka 560001

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