Thryve Digital - ServiceNow Lead - ITIL Frameworks (11-15 yrs)

Role : Senior Lead/Architect ServiceNow Developer.

Experience : 11 15 years.

Work Locations : Chennai & Hyderabad.

Work Model : Hybrid.

Shift: 3:00 PM to 12:00 PM.

Role :

We are seeking a highly skilled ServiceNow Architect/Lead to lead the design, development, and implementation of ServiceNow solutions within our organization.

The ideal candidate should possess a deep understanding of IT Service Management (ITSM) processes, ServiceNow platform capabilities, and have a proven track record of successful implementations.

Responsibilities :

- Lead the architecture and design of ServiceNow solutions based on business requirements.

- Collaborate with stakeholders to understand and document business processes, requirements, and objectives.

- Provide expertise in configuring and customizing the ServiceNow platform to meet organizational needs.

- Design technical solutions in various modules of ServiceNow ITSM and ITOM.

- Develop using Predictive Intelligence for the auto routing tickets.

- Perform routine system administration tasks, including user management, access control, and data maintenance.

- Implement and manage integrations between ServiceNow and other third-party applications.

- Collaborate with the technical team to plan and execute ServiceNow upgrades.

- Develop and implement ServiceNow modules, workflows, and integrations with other systems.

- Conduct thorough testing of ServiceNow configurations to ensure accuracy and functionality.

- Stay current with ServiceNow releases and new features, providing recommendations for adoption where applicable.

- Provide technical guidance and mentorship to ServiceNow developers and administrators.

- Troubleshoot and resolve issues related to ServiceNow configurations and integrations.

- Assist in the development and delivery of end-user training programs.

- Collaborate with cross-functional teams to ensure successful implementation and integration of ServiceNow solutions.

Qualifications :

- Bachelors degree in Computer Science, Information Technology, or related field.

- Proven experience as a ServiceNow Sr.

- Developer with multiple successful implementations.

- In-depth knowledge of ITSM processes and best practices.

- Strong understanding of ServiceNow platform capabilities and modules.

- Experience with scripting languages such as JavaScript.

- Ability to design and implement integrations with third-party systems.

- Excellent communication and interpersonal skills.

- ServiceNow certifications (e.g Certified Implementation Specialist) preferred.

- Strong problem-solving and analytical skills.

Preferred Skills :.

- ServiceNow development.

- Predictive Intelligence/ Gen AI.

- Mobile Application/Virtual Agent.

- Experience with ServiceNow ITSM modules.

- Scripting languages such as JavaScript.

- ITIL best practices.

- Integration with third-party tools.

- Strong analytical and troubleshooting skills.