Lead Consultant

About the role :

• Identify customer needs, tailor a proposed solution to meet such needs & implement the product.
• Conduct business requirements sessions with the customer to understand, analyze the needs & evaluate fitment of product to requirements. Design, develop, configure, test & deploy the product.
• Train the customer and build requisite project documentation.
• Maintain good working relationships with the customers throughout the end-to-end process.
• Engage from project kick off to the project closure including hypercare support.
• Train the customer on product functionality and on how to use it meaningfully.
• Work with the customer to develop and perform UAT of the configured product.
• Assist in production preparation and conduct project go-live activities.
• Provide go-live support and ongoing support for escalated problems.
• Plan and organize handover to product support team after production go-live.
• Travel to client location for implementation(s) and/or sales demo activities as required.
• Assist pre-sales and sales team with proposal development, recommending a high-level product design & preparing work estimate.
• Perform proof of concepts and/or conduct demo/walkthrough of the solution/prototype with the client stakeholders.
• Engage in consulting assignments such as performing Health Checks, Roadmap workshops and similar engagements.
• Work with different teams within Thomson Reuters (development, support, pre-sales, propositions, sales) collaboratively for product/solution improvements, enhancements and resolution of issues.
• Deliver projects successfully within scope according to budget and schedule individually and as a team
• Achieve on utilization KPI targets.
• Deliver to upsell and cross sell revenue targets.
• Manage key stakeholders, and strive to achieve excellence in customer satisfaction.
• Provide support to other groups within TR (pre-sales, sales, customer support, technology and product dev teams)
• Contribute to Practice / Competency building initiatives.
• Mentor junior consultants.

About You

Youre a fit for the role of Implementation Consultant if your background includes:

• Bachelor's degree in Information Technology and/or Business Management.
• A 12+3 or a 12+4 degree from a reputed university.
• Relevant experience of 2 to 10 years of Global Trade knowledge and HTS Classification.
• Experience in the areas of implementation, product development, and support; working experience in areas such as SAP GTS is an advantage.
• Relevant exposure to industry domain (global trade management)
• Competent with all Microsoft Office applications
• Technical know-how of SQL is mandatory. Coding experience is welcome.
• Knowledgeable on TR products or competitor products is an advantage.
• Strong consulting, influencing, and client relationship management skills.
• Excellent interpersonal and communication skills written and verbal.
• Detail-oriented, good planning and organization skills, time management
• Experience working in and collaborating with a globally distributed team environment.
• Hands-on problem solver, with excellent communication, analytical and presentation skills.
• Possess a positive learning attitude.
• Additional language(s) such as Chinese or Japanese are also welcome, but not mandatory.