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Premium Employer

Third Bridge

Compare

3.4

based on 21 Reviews

51 Third Bridge Jobs

Client Service Associate

Third Bridge

3.4

based on 21 Reviews

1-6 years

Mumbai

1 vacancy

Client Service Associate

Third Bridge

posted 16hr ago

Job Role Insights

Flexible timing

Key skills for the job

Medical Insurance Private Equity Scheduling Client Servicing CCTV Monitoring Cold Calling

+ 2 more

Job Description

As an Associate on the Global Client Services Team, you will have opportunities to work with the sharpest minds in private equity funds. They will rely on you for access to the most relevant experts exclusively based in Europe and the Americas , which you are responsible for identifying and recommending to them throughout their investment lifecycles. The projects can be complex, but the impact is meaningful - every day you will get to hear directly from your clients, experts and colleagues about the difference you have made.

Hybrid working with timings- 5:30 pm to 2:30 am IST. Additionally, the first two months of onboarding require training in-office with our day shift teams.

Responsibilities:

Reach out to relevant experts in Europe and the Americas to present the opportunity and encourage them to participate in consultations with our clients.
Deliver excellent client service by being a fast, responsive, thoughtful and proactive research partner.
Negotiate and persuade experts to connect with our clients at short notice, scheduling calls as soon as possible, whilst operating within our industry-leading compliance framework.
After 4-5 months, you will be driving the long-term performance of your book of business by understanding your clients research needs and continuously monitoring how our content can best support them.

What we look for:

Motivated by results: The work is fast-paced - you will be working on multiple requests each day, with tight timelines and high standards so you ll need to organise your time well, have great attention to detail and adhere to our compliance framework.
Inquisitive: Your projects will span a wide variety of industries and geographies which you will need to understand at a high level. It s important that you enjoy learning, are able to quickly understand key information and use this to find the right experts for each project.
Target driven: Our services are in high demand and we all work to targets so we need people who are excited by a hands-on, high performing and results-oriented role and who are driven to exceed expectations for our clients.
Relationship builder: You ll have a chance to build relationships with a wide variety of industry experts across different industries and seniority levels so you need to have great communications skills (both written and verbal) and be able to adapt your communication style effectively.
Team work: As part of a global team, teamwork is essential - you ll be collaborating with colleagues locally and internationally when executing on projects. Our culture is centred around feedback and open communication, we look for people who are open to continuous professional development.

The next step in your Third Bridge career could be:

Your promotion to a Senior Associate is based on achievement against performance goals. At this point, you will have the opportunity to choose your career track: either;
Manager Track, where you start our Emerging Leaders program to develop your leadership skills and have the opportunity to apply for a Connections Manager role
Individual Contributor track, where you will continue to hone your client engagement skills and unlock greater bonus earning potential.

In your first year, you will sharpen your skills in...

Business Acumen: understand and navigate corporate structures, sector value chains, and key stakeholders. Learn to identify key drivers and dynamics to understand your clients knowledge gaps and engage with industry experts. Gain an introduction to the world of investment and how decision makers in this field think
Persuasion and Negotiation: learn how to effectively pitch to senior industry executives, persuade them to engage with clients and negotiate terms
Relationship Building: increase your network and build relationships with clients and industry experts by delivering a high-end customer experience throughout
Time Management: execute on multiple projects at a given time, manage competing priorities and changing client requests. Prioritisation and context switching are key in order to handle the fast-paced environment we operate in
Stakeholder Management: sharpen your interpersonal skills as you collaborate with others to share knowledge and develop sourcing strategies when executing on client requests

Qualifications

Youre a total go-getter , ready to roll up your sleeves and not afraid to get your hands dirty..
You are confident in your ability to multitask , remain organized , and feel excited when working on multiple projects simultaneously
You are an independent thinker who thrives on the freedom to explore your ideas
You re eager to learn and we provide you with the resources and coaching you need as you bring value to your clients and experts.
You are an effective communicator who creates engaging narratives to convey your ideas to diverse audiences
You are not afraid to pick up the phone to get an answer - cold calling doesnt intimidate you
You continuously seek feedback to ensure you remain at the top of your game.
You have completed a Bachelors or Masters degree, with strong academic credentials and/or extensive experience in a client-facing role.

How will you be rewarded

Competitive Compensation: Competitive base salary with a 10% fixed bonus incentive and uncapped bonus potential linked to individual performance.
Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
Training : Upto 3 months of on-the-job training on a day shift schedule with the client services team, including direct communication and development support from senior leadership.
Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5.
Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.
On-site support: Provision for return transportation on evenings worked in-office and around-the-clock security coverage
CSR Days: Contribute to social responsibility with 2 CSR days annually - take time off to volunteer.
Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.