Quality Assurance Lead - Defect/Bug Management Process (8-12 yrs)

About EisnerAmper :

EisnerAmper is one of the largest accounting, tax, and business advisory firms, with nearly 4,000 employees and more than 350 partners across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today and position them for success tomorrow.

Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals, bankers, and investors who serve these clients.

This is an analytical role in a fast-paced environment requiring the ideal candidate to perform effectively both as an individual and as part of a team. This role will require focus ensure completeness of testing of functional and on functional requirements.

Responsibilities :

- 8+ years of experience in Quality Assurance, with a focus on Software Testing tailored for USA clients.

- Experience in QA Tax domain specific to the USA market is highly desirable.

- Conduct thorough testing of tax preparation software and systems to ensure accuracy, completeness, and compliance with federal and state tax regulations in the USA, including Internal Revenue Service (IRS) guidelines.

- Validate the calculation and reporting of various tax liabilities, deductions, credits, and exemptions, with a focus on detecting errors, discrepancies, or inconsistencies.

- Develop and execute test cases to assess the functionality and performance of tax calculation engines, electronic filing systems, and tax reporting interfaces.

- Strong expertise in QA methodologies, tools, and best practices, with hands-on experience in test planning, test case design, and test execution.

- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

- Collaborate with internal tax teams to define test objectives, scope, and criteria, and facilitate the resolution of audit findings and recommendations.

- Develop and execute test cases to assess the effectiveness of internal controls, risk management practices, and governance frameworks.

- Proactively identify opportunities for test automation, working closely with Team Leads and automation engineers to develop and maintain automated test scripts, accelerate testing cycles, and improve productivity.

- Contribute to the development and maintenance of documentation related to testing processes, test cases, and user guides, ensuring clarity and completeness for stakeholders and end-users.

- Stay updated on industry trends, emerging technologies, and best practices in software testing, taxation domains, continuously expanding domain knowledge and expertise.

- Lead and mentor a global team of quality assurance professionals of both employees and contingent workers.

Required Qualifications :

- Post-graduation degree in Finance, Taxation, or a related field, with a strong understanding of taxation principles, regulations, and compliance requirements would be a plus.

- 5+ years' experience in software testing required, with a demonstrated ability to apply domain expertise to testing activities and product enhancement suggestions.

- Familiarity with test planning, execution, and defect management tools (e.g. Azure DevOps, JIRA), along with experience in test automation frameworks (e.g., Selenium, Appium).

- Excellent analytical and problem-solving skills, with a keen attention to detail and a proactive approach to identifying and addressing issues.

- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with SMEs to gather requirements and feedback.

- Eagerness to learn and adapt to new technologies and methodologies, with a passion for continuous improvement and professional development.

- Certification in software testing (e.g., ISTQB) and experience in Agile or DevOps environments are desirable but not mandatory.

- Knowledge of quality assurance standards and best practices

Additional Skills :

- App based automation testing experience.

- SQL/DB knowledge

- Experience verifying highly available systems' performance for effectiveness, growth/scaling requirements, security, and compliance.

- Previous participation in a complete, ground-up product deployment.

- Knowledge of Azure DevOps, Jira would be a plus.

Important Skillset :

- Selenium, SAP cloud ALM

- JMETER, Postman

- HTML, XML, SQL, JSon