Customer Service Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, No contact lens allowed; prescriptive glasses will be provided, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Job Opportunity: Customer Service Specialist for TEA products at Thermo Fisher Scientific



Location: Bangalore, Karnataka


At Thermo Fisher Scientific, were motivated by our passion for exploration and uncovering. As a worldwide leader in scientific instrumentation, we are dedicated to offering brand new solutions and services to assist our customers in achieving impactful breakthroughs. With a revenue of over $40 billion and the industrys largest investment in R&D, we provide our employees with powerful chances to create meaningful contributions in their careers.



Position Overview:


Provide high-quality support and service for Thermo Fisher Scientifics TEA instruments, including AAS, ICPOES, and ICPMS. Install, maintain, troubleshoot, and train customers on these instruments to ensure efficient operation.



Key Responsibilities:


Installation & Maintenance: Perform the installation, maintenance, and support of AAS, ICPOES, and ICPMS instruments in a professional, reliable, and customer-focused manner.
Customer Training: Provide comprehensive training to customers on equipment operation and maintenance.
Service Excellence: Meet customer Service Level Agreements (SLAs) and internal performance metrics, ensuring high-quality service outcomes.
Revenue Generation: Drive service revenue by promoting Thermo Fisher products and developing strong customer relationships, in collaboration with the commercial and operations teams.
Proactive Customer Engagement: Maintain an adaptable and proactive approach to customer needs, working closely with Sales, Marketing, and Service teams to resolve product and service issues efficiently.
Reporting & Feedback: Complete and submit detailed field service reports and provide feedback to product quality teams to ensure continuous improvement.


Qualifications:


Education: Bachelor s or Master s degree in Electronics or a related field, or equivalent experience.
Experience: At least 3 years of hands-on experience servicing AAS, ICPOES, and ICPMS equipment.
Technical Skills: Proven track record to conduct on-site installations, planned maintenance visits, and provide troubleshooting and repair support for scientific instruments.
Customer Relationship Management: Strong ability to cultivate and maintain positive working relationships with customers, users, and internal teams.
Communication: Excellent interpersonal and communication skills, with the ability to work both independently and as part of a team.
Values Alignment: Demonstrate Thermo Fisher Scientific 4i values - Integrity, Intensity, Innovation, and Involvement in all aspects of your work.


Why Thermo Fisher Scientific?



By joining Thermo Fisher Scientific, you will be part of a collaborative team that supports your personal and professional growth. You ll have the opportunity to contribute to meaningful work, with the backing of a globally respected organization. With a culture rooted in innovation and discovery, we empower our employees to make significant contributions that positively impact the world.



If you are passionate about science, technology, and customer service, we encourage you to apply for this exciting opportunity to join a world leader in scientific solutions.

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