Service Engineer-Boiler

Brief Job Description:

Helping customers in the region for trouble shooting, shut down plan, retrofits and upgrades of equipments, erection & commissioning, spares, maintenance and specialised services preventive maintenance guidelines for boilers, Heaters, HRSG's, WHRB Boilers.

• Role & Responsibilities:
• Single point contact with customer.
• Generate enquiry & carry out execution for all services activity as per ABP.
• Complaint handling & resolving within the corporate timelines for breakdowns / maintenance.
• Visiting customer in reactive / warranty / proactive conditions.
• Submitting service reports & plan of actions to customer for advance shut down / preventive maintenance planning.
• Responsible for chargeable visits, invoicing & payment collection in the region.
• Collecting / updating / recording data of competitors installations in the region.
• Collecting/ updating / recording data on boiler performance/ availability / overall satisfaction with performance of equipment.
• Carrying trouble shooting of technical issues / failure analysis / operational issues, etc.
• Co-ordination with HO & customer on existing equipment & its performance.
• Generating field data for product improvement.
• Generating business leads through apt & prompt service.
• Monthly Report generation & MIS

Critical Competencies of the job

• High Customer centricity
• Positive / Proactive thinking
• Product knowledge on AFBC / CFBC/ Travelling grate / Oil & Gas fired boilers, heaters, waste heat recovery boilers, component function, performance parameters and MOC
• Should be highly motivated self-starter and a team player, considering the strike rate and the cold" calls that are to be made.
• Analytical skills / Failure analysis skills.
• Kannada language preferable