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10 The Rasoi Group Jobs
Service Engineer
The Rasoi Group
posted 7d ago
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Job Description
Number of Positions: 02
We are seeking a meticulous, deadline-driven Service Engineer to join our dynamic team at The Steefo Group. As a Service Engineer, you will play a pivotal role in maintaining our high standards of customer satisfaction by promptly addressing technical issues, implementing preventative maintenance strategies, and ensuring the seamless operation of our equipment, particularly in rolling mills.
- Utilize various methodologies and tools to diagnose and resolve customer concerns efficiently.
- Collaborate closely with clients, fellow engineers, and technicians to streamline service delivery.
- Respond promptly to service requests, ensuring timely resolution and providing comprehensive feedback to customers.
- Monitor the performance of equipment and machinery, proactively implementing preventive maintenance measures to minimize downtime.
- Conduct thorough quality assurance and safety checks on all equipment to uphold industry standards.
- Facilitate demonstrations to educate customers on safe and effective equipment usage.
- Offer valuable insights and recommendations for product enhancements and feature additions.
- Manage inventory levels and initiate material reorders as necessary.
- Stay abreast of industry advancements through continuous research and participation in relevant workshops.
- Prepare detailed reports and present findings to Managers and Supervisors regularly.
- Associate s degree in engineering or related field; Bachelor s degree preferred.
- Relevant certification or licensure is advantageous.
- Possession of a valid driver s license with a willingness to travel as needed.
- Exceptional active listening and customer service skills.
- Ability to manage multiple tasks simultaneously without compromising on quality.
- Demonstrated professionalism and composure under pressure.
- Strong work ethic coupled with a growth mindset.
- Minimum of 4-5 years of experience in a similar role.
- Experience in rolling mill operations is required.
Employment Type: Full Time, Permanent
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