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30 Gatan Jobs

Service Engineer

Gatan

4-5 years

Bangalore / Bengaluru

1 vacancy

Service Engineer

Gatan

posted 11d ago

Job Role Insights

Key skills for the job

Customer Service Customer Support Application Support Service Delivery Management Product Support Process Improvement

+ 3 more

Job Description

AMETEK is seeking a highly self-motivated individual to maintain and improve relationships with existing customers and to take care of existing service contracts for select Scientific Instrument product accounts.

Service Delivery:

Develop and implement service delivery strategies to meet the needs of clients or customers.
Monitor service performance against established metrics, identify areas for improvement, and take corrective actions as necessary.
Ensure service delivery meets or exceeds quality standards and customer expectations.

Client/Customer Relationship Management:

Build and maintain strong relationships with clients or customers, serving as the primary point of contact for service-related inquiries or issues.
Proactively identify client/customer needs and recommend solutions to enhance satisfaction and loyalty.
Address escalated service issues promptly and effectively, striving to resolve conflicts and maintain positive relationships.

Process Improvement:

Continuously evaluate service delivery processes and workflows to identify inefficiencies and opportunities for improvement.
Implement process enhancements and best practices to streamline operations, reduce costs, and enhance service quality.
Monitor the effectiveness of process improvements and make adjustments as needed.

Financial Management:

Develop and manage budgets for service operations.

Reporting and Analysis:

Prepare regular reports on service performance, including key metrics, trends, and insights.
Communicate findings and recommendations to senior management and other stakeholders.

Essential Duties and Responsibilities

Installation, Maintenance & Product Support for all AMT - SI s product line including PAR , SOL & SR products.

To provide installation support for AMT Scientific Instruments products at customer location as per customer contracts /agreed standards.
To provide end user online / onsite (end user facility) training to help them familiarize, operate and maintain the instrument as per agreed customer contract terms.
To contact customers to assess the problems and advise necessary action required to include quotation by E-mail.
Provide Application support to the end users.
Create opportunities to grow service review through revenues such as a paid preventive maintenance service/ annual calibration or upselling opportunities.
Provide technical support to customers.
Managing AMT Service Centre in India and handling service activities for the instruments coming to the lab for repair services.
Develop strategies & work with Area Sales Manager for maximizing penetration of the

company s products in the region

Work with the US/UK Technical Support, Customer Support and Production groups to ensure that a teamwork environment is established, and customer service and support is of the highest standard.

Skills and Knowledge

High level of communication/Interpersonal skills (Verbal and written)
Experience of Component level Service is preferred.
Must be self-motivated, able to work alone and with others. (At all levels across the country)
Good organizational skills.
Good Knowledge of Electronics Testing and fault finding.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

Employment Type: Full Time, Permanent

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