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29 Gatan Jobs
Customer Support Coordinator
Gatan
posted 6hr ago
Job Role Insights
Key skills for the job
Job Description
- Schedule and coordinate US field service engineers for all installations, billable and warranty service field visits.
- Keep in communication with US FSE s to ensure that schedules are maintained and resources are used optimally.
- Respond to customer requests for onsite service, installations, system moves, billable and warranty service. Issue quotes and process orders.
- Manage Customer Service Representatives - oversee CSR s order entry procedures.
- Service CRM administration, providing data analysis and metrics to VP of Service as needed. Assistance in implementation of new CRM.
- Manage PMP sales - oversee maintaining contract penetration levels, implement sales strategies and maintain records of PMP sales. Schedule PMP visits as requested and as time resources permit.
- Provide admin support to VP Service and US Service managers as needed
QUALIFICATIONS:
- Must have the ability follow established processes
- Well organized and confident to work independently but will be a strong team player.
- Intermediate Excel User (know vlookups, pivot tables)
- Willingness to take on new responsibilities and challenges
- Ability to utilize interpersonal and communication techniques, working in a team environment, and dealing with a wide variety of personalities and communication styles
EDUCATION/EXPERIENCE:
- High school diploma or equivalent and 3-5 years of equivalent experience required
- Preferred Associates Degree
Employment Type: Full Time, Permanent
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