It Support Engineer

Role & responsibilities

• Hands on knowledge and experience working on Windows OS (Client OS and Server OS)
• Hands on knowledge and experience on Active Directory, Azure Administration, O365 Administration.
• Basic knowledge of the OSI model, switching and internet routing technologies
• Basic understanding of network concepts, cloud & virtualization tools.
• Understanding of IT infrastructure and Security.
• Ability to assess faults, prioritize, respond and escalate accordingly.
• Clear communicator (both written and verbal).
• Provided technical support for operational administration, Directory Services, servers and TCP/IP networks.
• Ensuring correct comprehension, response time and resolution of issues/requests/emails.
• Proficient and knowledgeable and knows how to properly troubleshoot various problems